Who are we?

Why Join Us?

At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you are excited about this role and believe it presents a challenge, we encourage you to apply regardless of any reservations.

Job Summary

As a Level 5 Senior Customer Operations Data Center Technician, you will take on a leadership role in managing work order requests, ensuring meticulous documentation, and overseeing complex orders. Your responsibilities will include leading the installation of customer equipment, mentoring junior technicians, and managing cross-connect projects. You will conduct advanced testing and troubleshooting, support operations and security teams, and drive customer satisfaction initiatives. This position also involves managing deployment expectations and providing on-site support while leading projects and initiatives. Join our exceptional team in FR13, Frankfurt! We are expanding!

Key Responsibilities:

• Lead the management and prompt response to work order requests, collaborating on complex orders while ensuring comprehensive documentation in the ticketing system.
• Oversee the installation of customer equipment, including rack and stack operations, ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks, while mentoring junior staff.
• Manage standard cross-connect work orders, including installation, terminations, and modifications, ensuring adherence to best practices.
• Conduct advanced testing and installations, assist with Layer 1 cross-connect certification testing, and perform semi-routine testing as directed, providing guidance to team members.
• Collaborate with operations and security teams to ensure seamless operations and address any issues proactively.

• Drive customer satisfaction by ensuring compliance with order execution requirements, delivering exceptional customer service, managing time expectations for new deployments, and providing on-site support through access and escorting services.

Requirements: 

• Educational Background: Completed training in IT or Telecommunications Engineering.
• Language Skills: Proficiency in German and English.
• Experience: Extensive work experience in the IT field, with hands-on experience in hardware maintenance and installation, as well as proficiency in ticketing systems. Prior Data Centre Experience is a must.
• Customer Service: Strong customer and service orientation with a proven track record of exceeding customer expectations.
• Technical Skills: Excellent computer skills and a deep understanding of data center operations.

What We Offer:

• An unlimited employment contract.
• 30 days of vacation per year.
• Compensation for overtime or time off in lieu.
• Company pension contributions and retirement benefits.
• Subsidy for public transportation and lunch.
• Job bike program.
• Partial coverage of gym or sports club membership fees.
• Company stock program.
• Participation in sports events and company activities.
• Provision of work clothing.
• A collaborative work environment with great colleagues and a corporate culture that encourages energy and initiative.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.