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Job Summary

Supports the Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision within a moderate scope.

Responsibilities

Troubleshooting

• Respond to and resolve escalated network incidents and service requests from the first-level support team, ensuring timely and effective solutions

• Troubleshoot and diagnose complex network issues, including connectivity problems, performance degradation, and hardware failures

• Monitor network performance using various tools and dashboards to ensure high availability and reliability of services

• Collaborate with cross-functional teams, including engineering and operations, to implement network changes, improvements, and new technologies

• Document troubleshooting steps, resolutions, and network configurations to facilitate knowledge sharing and future reference

• Assist in the development and maintenance of comprehensive network documentation, including diagrams, procedures, and policies

• Participate in on-call rotations and provide after-hours support as needed to maintain service continuity

• Stay current with industry trends, emerging technologies, and best practices to enhance the capabilities of the NOC

• Mentor and train junior network engineers and support staff, providing guidance on best practices and troubleshooting techniques

• Conduct regular network assessments and capacity planning to accommodate growth and changes in technology

• Provide technical support and training to staff on network-related issues and best practices

Network Design

• Translates high level architectural designs into platform configurations

• Responsible for developing methods of procedure that implement the design changes in the network platforms

Commissioning/ Installations

• Creates engineering deployment packages (EDPs), including rack elevation drawings, space and power requirements, cable run lists, and any other site specific documentation

• Completes documentation for use by Operations (EDPs, configurations, and training guides)

Testing & Validation

• Develops test plans and strategies to exercise platforms, including feature performance, load stress redundancy, operational alarms and metrics

• Develops and executes software test plans and procedures

• Performs hands-on tests to validate proof of concepts, network design, network deployment, and introduction of services and features

Vendor Management

System Integration & Testing

• End to end testing of integrated solutions/services including BSS, OSS, and Software Engineering, with Network platforms/elements

• Creates new and innovative test strategies for tests in laboratory and field testing environments

• Develops scripts that are the basis for test automation and incorporated into a test automation framework

Training

• Assists senior network engineers/analysts to develop training guides for NSE personnel

• Provide training on solution within the team and others

Qualifications

• Experience with network monitoring tools and troubleshooting methodologies

• Bachelor’s degree in computer science/Engineering , Electrical electronic Information Technology, or a related field

• Proven years of experience in network engineering or a similar role

• Experience with network monitoring tools and troubleshooting methodologies

• Relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIP, JNCIS, Network+) are a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.