
NOC Service Engineer II
NOC Service Engineer II
- JR-150510
- Híbrido
- Warsaw
- Information Technology
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
If you have an experience in network operations center, know how to resolve problems with networks, you were responsible for monitoring network devices, troubleshoot problems and issues with network, please review below responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.
Responsibilities
Performs network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issues
Troubleshoots network problems and outages and provides Level 2 Network Triage support
Provides escalation level support for Tier2 and Level 2 team
Applies the published work around (S & W and H and W) to get the customer issue resolved within the SLA’s as expected
Provides feedback to the various vendors on hardware and software to improve supportability
Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events
-
As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
Creates and reports tickets for events and incidents
Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket
Identify operational issues and suggest design alterations to address these issues
Working in a distributed Global Network operations support team
Schedule network maintenances and upgrades when appropriate
Qualifications
Bachelor’s Degree in Computer Science, Computer Engineering, or relevant work experience
Experience in previous NOC or another department related to network support
Vendor basic knowledge in Cisco, Juniper or Cisco;
Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet
Basic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH
Applied knowledge of LAN, WAN, internet technologies
Minimum B2 in English
We offer
Full time job agreement: 10 hours shift in "follow the sun" support model including weekends
Hybrid workspace model
Modern office in the city centre
Employment in a stable company with an established position in the global but also at local market
Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more
Opportunity for professional development in the international environment by internal and external trainings
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Inscrever-se já
Agora você está sendo redirecionado para o site do aplicativo
Conhece alguém que seria ideal para este trabalho? Mantenha essa pessoa informada aqui!
Preencha seus dados
Obrigada
As pessoas também viram
Sr. Account Executive (Rio de Janeiro - Hybrid)
Regular 13 - Specialist Willian Rodrigo Sales Seg a Sexta - Das 09:00 às 18:00 com 1h de Refeição JR-151240 Rio de Janeiro Rio de Janeiro Brazil Rio de Janeiro Mid-Market Sales Sales Full timeSenior Manager, Construction Project Management
Regular 24 - Sr Manager Patrick Wong Construction JR-151665 Jakarta Jawa Barat Indonesia Jakarta Construction Project Management Construction Full timeData Center Expense Advisor
Regular 11 - Entry Mechelle Clayton Operations JR-151610 San Jose California United States San Jose Business Operations, Expense Operations Full timeNetwork Service Delivery Engineer II
Regular 12 - Intermediate Olamide Onyeador Information Technology JR-151798 Abidjan Côte d'Ivoire Abidjan Network Service Delivery Information Technology Full timeSenior Associate Network Engineer
Regular 12 - Intermediate Tolulope Bature Information Technology JR-151574 Lekki Lagos Nigeria Lekki Network Engineering Information Technology Full timeData Centre Customer Operations Technician - Shift
Fixed Term 01 - Base Micky Ripley Operations JR-151806 Amsterdam Netherlands Amsterdam IBX Customer Operations Operations Full timeInscrever-se já
Agora você está sendo redirecionado para o site do aplicativo