Director of Data Center Field Operations
Director of Data Center Field Operations
- JR-147705
- On Site
- London
- Slough
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary:
Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacity management, consistent response/structures, and streamlined support
Responsibilities:
Data center operations
Drive strategic planning and priorities for datacenter Customer and Facilities Management operations
Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
Establish and track safety measures to ensure safety of frontline resources
Ensure consistent Customer, vendor and staff experience and on-the-ground response across all data centers
Contribute to the COEs as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
Contribute to and/or support other departments to achieve endorsed business objectives
Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
Ensure consistent and accurate Capacity Management of power and cooling
Establish and manage effective Customer Project Management /Implementation, pre and post Sales contracts
Contribute Ops technical and operations requirements to Real Estate for site leases, acquisitions and M&A
Manage and motivate the team in order to achieve optimum uptime of Data Centers and maximum customer satisfaction with regards to day-to-day operations
Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
To keep staffing levels on target in terms of number of staff as well as required skill levels
Define, implement and run annual financial outlooks (OPEX/CAPEX)
Ascertain that the running costs of the Data Centers are kept to an optimum level whilst maintaining full service to the customers
Own implement and drive efficiency across all sites
Be on call for critical situations/problems within the Data Canters
Strong focus on global consistency to ensure Equinix objectives are met and customer experience maximised
Leadership
Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
Strong focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
Empower frontline resources to meet customer needs through incentives and process
Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
Contribute at a regional and global level for new initiatives/continuous improvement
Qualifications:
Knowledge and Experience
Demonstrated track record of datacenter/infrastructure operations management and maintenance or similar; leadership and cross functional management experience.
Experienced in leading and operating in a matrix environment.
Experience in growth and transformation of business
Skills and Attributes
Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
Ability to provide thought leadership, think strategically and effectively communicate vision and influence
Demonstrate and instil the Equinix culture and values
Adept at balancing intense short term pressures with overall long term goals
Financial acumen and ability to connect operational objectives to financial results
Positive ‘can-do’ attitude to work
Not easily satisfied, strives for perfection
Flexible and Agile – ability to adapt quickly and lead team through change
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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