Who are we?

Job Title:
Customer Operations Data Center Technician Intern

Location:
Lisbon

Duration:
3/months

About the Role:
We are seeking a motivated and detail-oriented individual to join our Customer Operations team as a Data Center Technician Intern. This internship offers hands-on experience in a fast-paced, dynamic environment where you will support the operations and maintenance of our data center infrastructure, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

Data Center Support:

• Assist with the installation, configuration, and troubleshooting of server hardware and network equipment.
• Monitor and respond to alerts related to system health, network status, and customer issues.
• Perform hardware diagnostics and replace faulty components as necessary.

Customer Operations:

• Support customer onboarding by configuring and verifying their systems within the data center.
• Act as a point of contact for customer inquiries, ensuring timely and effective communication.
• Collaborate with the Customer Operations team to address and resolve technical issues.

Maintenance and Documentation:

• Conduct routine data center inspections to ensure systems are operating efficiently and securely.
• Maintain accurate records of inventory, equipment installations, and incident reports.
• Document processes and procedures to improve team efficiency and knowledge sharing.

Compliance and Safety:

• Follow company guidelines and industry best practices for safety and security within the data center.
• Support audits and compliance checks as needed.

Requirements:

• Enrolled in or recently completed a degree program in Computer Science, Information Technology, Engineering, or a related field.
• Basic understanding of server hardware, networking concepts, and operating systems.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Availability to work on-site or in a hybrid model (depending on the role’s location).

Preferred Qualifications:

• Currently enrolled in relevant education for this role.
• Fluent Portuguese and some knowledge of ENGLISH are a must.
• Understanding and strong interest of data centers.

What We Offer:

• Hands-on training and mentorship in a cutting-edge data center environment.
• Exposure to real-world customer operations challenges and solutions.
• Opportunities to network with industry professionals and learn from a diverse, talented team.

How to Apply:
Please submit your application with your updated CV and a brief cover letter explaining your interest in the Customer Operations Data Center Technician Internship through this job offer.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.