Data Center Customer Operations Technician III
Data Center Customer Operations Technician III
- JR-148703
- On Site
- Helsinki
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects
Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Training
Completes all assigned training in a timely manner
May provide support to new hires
Qualifications
Typically requires a high school diploma and proven years of equivalent work experience
Equinix (Finland) Oy on Suomen johtava konesalipalveluiden tarjoaja. Equinix tuottaa asiakkailleen korkean tason konesalipalveluita ympäri maailman. Equinix-konsernissa on töissä yli 10 000 alan ammattilaista, joiden ydintehtävä on varmistaa konesalien jatkuva toiminta ja turvallisuus. Asiakaskeskeinen ajattelu on kaiken toimintamme lähtökohta.
Haemme uutta osaajaa Espoon kampusalueelle, IBX technician -tehtävään. Olemme kasvaneet viime vuosina nopeasti, ja laajennamme toimintaa edelleen jatkuvasti. Teemme töitä yhteisvoimin toisia auttaen ja hyvässä hengessä, huumoria unohtamatta. Suomen päätoimipisteemme sijaitsee Mankkaalla Espoossa ja konesalimme pääkaupunkiseudulla.
Tarjoamme monipuolisen työympäristön sekä vaihtoehtoisia polkuja kehittymiselle ja uralle. Koulutamme aktiivisesti henkilökuntaamme sekä tarjoamme kattavat edut työntekijöillemme.
Pääasiallisesti työtehtäväsi koostuvat asiakastikettien seurannasta ja monenlaisista asennustöistä konesaliympäristössä, joten erilaiset työkalut pysyvät kädessäsi ja omaat perus IT-taidot.
Edellytämme
Hyvää suullista sekä kirjallista englannin- ja suomenkielentaitoa
Yhteistyökykyä
Oma-aloitteisuutta ja yksintyöskentelytaitoja
Järjestelmällisyyttä ja oppimiskykyä
Työkokemusta Datacenter -alalta tai työstä, joka sivuaa Datacenter-ympäristöä
Vähintään ammatillista koulutusta ICT-, Tietoliikenne- ja/tai sähköalalta
Hallitset tietokoneen ja ohjelmistojen peruskäytön (Excel, Word, Outlook)
Eduiksi katsomme
Valokaapelituntemus, osaat mahdollisesti hitsata kuituja
Työkokemus ristikytkentätyöstä
Sähköosaaminen
Vahvat dokumentointitaidot
Tietoliikenneosaaminen
Automaatio-osaaminen
Data Center-technician työtehtäviä
Otat kokonaisvastuuta Espoon kampuksen asiakastikettien ja toimitusten seurannasta.
Tikettijärjestelmän käyttö ja työtehtävien käsittely
Asennat laitekaappeja
Asennat PDU-kiskoja ja kaapelointeja
Päättelet kuitukaapeleita ja mittaat valmistuneet kaapelit
Teet ristikytkentöjä asiakkaiden työpyyntöjen mukaan
Ongelmien etsiminen ristikytkentäverkosta
Asennat ja suunnittelet asiakastoimituksiin kaapelihyllyjä, kuitukouruja ja kotelointeja
Asiakasrajapinnassa työskentely
Erilaisten raporttien koostaminen
Yleinen ongelmien ratkominen
Kiinteistöteknisiin hälytyksiin reagoiminen
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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