Modo quiosque

Data Center Customer Operations Engineer II

JR-152710

Shinagawa-ku

Operations

Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
Involved in escalating and expediting higher level orders, upon supervision
Actively follows up on work orders in the queue to support the overall team
Maintains notes and records of activity fulfillment in the ticketing system

Installations

Rack and stack basic customer equipment, with guidance from more senior team members
Supports routine intra-cage and infrastructure installations, under guidance, which may include:

- routine ladder racks and basic fiber raceways;
- basic cable management and support systems (patch panels);
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect

Supports basic cross-connect troubleshooting

Testing / Troubleshooting

Supports basic testing and routine installations of customer assets
Supports standard layer 1 cross-connect certification testing, under supervision
May learn more semi-routine testing, under supervision

Stakeholder Partnership

Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

Supports customer satisfaction with timely adherence to following basic order execution requirements
Delivers quality customer service experience when interfacing with customers
Discusses time expectations on new deployments, by following standard operating procedure guidelines
May support customers on-site through access and escorting services

Projects

Supports fulfillment of projects under close supervision

Training

Completes assigned training in a timely manner

Qualifications

Typically requires a high school diploma and 1 year of equivalent work experience

Translated version

エクイニクスについて

グローバルなデジタルインフラストラクチャ企業であるエクイニクスは、世界中に200を超えるデータセンターを運用し、すべての主要なクラウドやネットワークへのインターコネクション（相互接続）サービスを提供しています。多くの企業では、ITインフラストラクチャがプライベートやパブリッククラウドの環境に分散化され複雑化しており、それを集約・統合できる単一の場所を必要としています。エクイニクスのグローバルプラットフォームにより、お客様は必要とするあらゆる場所にインフラストラクチャーを展開し、お客様の事業成功のために必要なすべてのものに接続できるようになります。

エクイニクスは、22年以上にわたり連続で急速な成長を遂げているグローバル企業です。優れたパフォーマンスの製品サービスで構成されるエクイニクスの革新的なポートフォリオにより、世界5大陸、26ヶ国において、1,800社以上のネットワークプロバイダーや2,900社以上のクラウド/ITサービスプロバイダーなどを含む約10,000企業による、最大級の活発なグローバルエコシステムを構築しています。

エクイニクスに入社することで、ビジネスクリティカルな施設の運営管理の最前線に立ち、お客様に最高のサービスを提供している精鋭揃いのオペレーションチームの一員となっていただきます。また、エクイニクスはダイバーシティを推進しており、多様な発想と貢献を大切にし、公正な職場環境づくりに努めています。これは企業コアバリューの基礎であり、企業活動の成功のために不可欠な要素であるとわたしたちは考えています。

【Data Center Customer Operations Engineer とは？】※IT未経験者歓迎/英語を活かせます!!※

IT基礎を業務をやりながら覚えられるお仕事です。

入社した方の8割以上がIT未経験ですが活躍しています！

キャリアアップも自分次第で実現可能!!

日常的に英語を使用しますので、英語能力を伸ばしたい方、

既に英語能力をお持ちの方は業務にもスムーズになれることができます。

【職務内容】データセンターにて、主に以下の業務に携わっていただきます。
　■お客様の入館対応
　■お客様からのお電話や社内からの依頼対応
　■障害対応
　■弱電、強電の工事発注等の施工管理
　■サーバールーム内の電源、空調の需要率管理
　■業務のスケジュール管理
　■書類作成等の事務的作業
　※未経験でも3か月ほどの研修で、1人立ちできます。

【必須条件」

■日本語での社内外とのコミュニケーションスキル

　日本語能力試験「JLPT」 N1を取得、又は同等に日本語ができる方
■ビジネスでの英語使用経験

■社会人経験１年以上

■外国籍の方の場合、就労制限ビザの方は「技術・人文知識・国際業務」を既にお持ちの方対象となります

※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。

【優遇・歓迎条件】
■サポートセンターでのオペレーション業務経験がある方
■営業・接客経験をお持ちの方で、ITにキャリアチェンジしたい方

■IT業界でのビジネス経験（ヘルプデスク、インフラ運用等）

【勤務時間】シフト勤務/月16日勤務
1.8:00～20:30
2.20:00～8:30

【休日休暇】　シフト勤務
　■年次有給休暇（初年度最大12日）
　■病気休暇

　■忌引休暇

　■産前産後休暇、育児休暇
　他

【給与】前職の年収、経験を考慮し、ご相談の上決定させて頂きます。

【待遇・福利厚生】
　■給与改定年1回
　■賞与年1回

　■確定拠出年金制度
　■従業員自社株式割引購入制度
　■各種社会保険完備（雇用、労災、健保、厚生年金）
　■資格取得支援制度
　■公認クラブ活動支援制度
　■メンタルヘルスカウンセリング
　■慶弔見舞金（結婚祝金、出産祝金、弔慰金等）

■深夜シフト手当
　他

【勤務地】都内自社データセンター

【補足】

　■外国籍の方の場合、就労制限ビザの方は「技術・人文知識・国際業務」を

　　　　既にお持ちの方対象となります。

　■ご応募いただける方は日本語の履歴書と職務経歴書を添付をお願いいたします。

※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equal Employment Opportunity:

Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)

View additional Equal Employment Opportunity information here.

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Data Center Customer Operations Engineer II