Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Supports day-to-day administrative and customer-facing operations across one or more data center facilities. Applies working knowledge of standard operating procedures to resolve moderately complex issues, coordinate on-site activities, and deliver a positive customer experience. Exercises judgment, escalates appropriately, and supports overall team operations.

Responsibilities

• Provide administrative support for multiple data center facilities, including phone coverage, work request tracking, dispatches, and escalations.

• Coordinate customer and vendor site visits, schedules, conference rooms, and tours.

• Respond to customer inquiries on-site and via direct communication channels, resolving issues or routing to appropriate teams.

• Educate customers on data center policies, procedures, facilities, and services.

• Escort customers and vendors during on-site work visits as required.

• Maintain positive relationships with customers and local vendors; support customer shipments and inventory needs.

• Assist with purchase requisitions, vendor coordination, and invoicing when needed.

• Identify trends or recurring customer issues and provide recommendations.

• Support special projects and provide back-up coverage for customer-facing operations as assigned.

Qualifications

• High school diploma or equivalent required.

• 2–4 years of relevant experience in administrative support, customer service, facilities, or site-based operations.

• Working knowledge of standard operating procedures and the ability to apply them to moderately complex situations.

• Strong customer service skills with the ability to communicate clearly and professionally.

• Ability to manage multiple tasks, prioritize work, and exercise judgment in a fast-paced environment.

• Comfortable coordinating with cross-functional teams, customers, and vendors.

• Proficient in basic office systems and work request or ticketing tools.

The targeted pay range for this position in the following location is / locations are:

United States - CH3 Chicago : 51,000 - 76,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.