Who are we?

• The role involves representing Equinix as a Data Centre Concierge, responsible for providing reception and security services at the entrance of the data centre

• The job requires acquiring the necessary skills to effectively handle routine tasks and inquiries with limited judgment

• The Data Centre Concierge supports the overall team in maintaining a secure and welcoming environment for all occupants of the data centre

Responsibilities

Reception and Security

• Serves as the primary point of contact for anyone entering the data centre, ensuring a professional and friendly welcome

• Follows standard procedures for checking in visitors, verifying identification, and issuing access badges

• Monitors and controls access to the data centre, enforcing security protocols and procedures

• Responds to basic inquiries and directs visitors to the appropriate areas within the facility

• Maintains a log of visitor activity and communicates any security concerns to the appropriate personnel

• Collaborates with the security team to ensure a safe and secure environment for all occupants

Customer Support

• Provides basic assistance and guidance to customers and visitors, addressing routine inquiries and directing them to the appropriate resources

• Coordinates customer visits and schedules, ensuring a smooth and efficient experience.

• Assists with tracking and reporting on customer inquiries and issues, ensuring timely resolution

• Supports customers in accessing and utilizing data centre amenities and services

• Conducts basic orientation tours for new customers, familiarizing them with the data centre layout and facilities

Administrative Support

• Performs administrative tasks such as answering incoming phone calls, responding to emails, and maintaining records

• Coordinates with vendors for the delivery of supplies and services, generating purchase requisitions and managing invoicing

• Assists in maintaining cleanliness and stocking of customer care areas and conference rooms

• Collaborates with cross-functional teams to ensure tasks are coordinated and completed efficiently

• Builds positive relationships with local vendors to support customer administrative needs

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.