Summary: The Change Management & Communications Senior Manager is responsible for building and executing the comprehensive change management strategy and tactics to drive awareness, understanding, and adoption of new behaviors and ways of working in the new People Team model across the organization and within the People Team itself. This role will focus on minimizing disruption, maximizing engagement, and fostering a positive transition. This role will work closely with the Transformation leadership team to pull through change tactics across the program. The individual may oversee resources to help execute the work. 

Responsibilities: 

• Build and execute the change management strategy and tactics to drive awareness, understanding, and adoption of new behaviors and ways of working in the new model. This includes communications, stakeholder engagement, change measurement, and training activities. 

• Develop and implement change management plans for the People Team and the business, including persona mapping, stakeholder analysis, impact assessments, and resistance management. 

• Collaborate with cross-functional teams, including senior leadership, program leads, People Team business partners, and People operations to ensure successful implementation and execution of change and implementation plans 

• Design, maintain and deliver targeted change and communication plans to inform and engage various stakeholder groups throughout the transformation journey. 

• Create compelling communication campaigns and materials across a variety of channels, including presentations, newsletters and FAQs. Work closely with People Messaging team on the development of videos as well. 

• Develop and facilitate training programs to support the adoption of new processes, technologies, and ways of working. 

• Identify and address potential roadblocks to adoption, working collaboratively with other workstream leads. 

• Define, measure and monitor change adoption metrics, assess risks, and recommend interventions to address resistance or gaps 

• Build and maintain strong relationships with key stakeholders across the organization. 

• Ensure consistent and clear messaging throughout the transformation. 

Qualifications: 

• Bachelor's degree in Communications, Human Resources, Business Administration, or a related field. 

• Proven experience in developing and executing change management and communication strategies for large-scale transformation programs. 

• Strong understanding of change management methodologies and best practices (e.g., ADKAR, Prosci). 

• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences. 

• Strong interpersonal, facilitation, and presentation skills.    

• Experience with HR transformation projects is an advantage.