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Job Summary

The Business Support Specialist (Novation) provides commercial support and has the end-to-end accountability to fulfil optimally the global customer business contracting needs in relation with entity name changes, and contract/asset transfer, in support of predictable revenue performance and optimized customer experiences.

Responsibilities

• Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation

• Handles sensitive contracting information with exceptional due diligence

• Gathers customer requirements and translates into custom analysis and work plan

• Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information

• Utilizes and updates organizational tools, data, and assets to support daily operational activities

• Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels

• Engages with internal cross-functional stakeholders on approvals and dependent activities

• Follows up signatory requirements, contract timely activation in systems and paperwork archiving

• Facilitates non-standard agreement language, redline and dialogue between EQIX and customers

• Escalates internally or obtains management approvals for any process variance

• Assists external or internal inquiries for process guidance or claims

• Embraces ongoing changes due to audits, events or transformational/alignment directions

• Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics

• May assist with the onboarding for new team members

• May contribute on global programs/projects; may lead functional projects

• May perform other duties as required

Qualifications

• Proven years of relevant professional experience preferred

• Sound analytical and project management skills and experience

• Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels

• Ability to explain complex information simply and clearly

• Experience working cross-regions, with sales and other cross-functional departments for MNC

• Understand key business/customer drivers and at ease with corporate applications (e.g. CRM, ERP, BI)

• Experience supporting quote-to-cash, and/or sales contracting operations

• Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines

• Ability to work in a fast-paced environment and stay focused, diligent under pressure

• Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor

• Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience

• Excellent MS Office skills (Word, Excel, PowerPoint etc.)

• Experience (desirable) with process support, data/metrics, and systems

• Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.