Business Analysis Manager, Sales
Business Analysis Manager, Sales
- JR-144899
- Manila
- Business Analysis and Operations Support
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Description
Revenue Operations Process Optimization team is seeking a highly motivated, detail-oriented person to lead a team of business support associates. The candidate for this role would ideally have experience in managing a global team handling day-to-day operations and inquiries/cases and familiarity with deal lifecycle management and the interactions between account and contract data with other transactional records within a CRM.
The Business Support Team Lead will supervise a small, matrixed team that processes data requests submitted by stakeholders from all regions and functional areas, including Sales, Legal, Customer Success, and external Partners. The team lead will ensure compliance to process and policy and use KPI’s to monitor the quality of the team’s processes and operation and implement process improvements to further streamline the efficacy of the team. The lead will serve as an escalation point for the team and is expected to handle escalated or sensitive requests as needed.
Responsibilities
Supervise Team
- Supervise team of 3-5 business support associates that support both internal stakeholders and Equinix Partners
- Ensure adherence to policies and processes; maintains up-to-date documentation of team’s work instructions
- Manage team workload to ensure global coverage
- Use Key Performance Indicators (KPI’s) to monitor the team’s performance and assess the efficacy of the team’s processes
- Provide training, guidance, and support to team members
- Serve as escalation point for issues raised by both internal and external stakeholders
- Perform associate duties on as-needed basis
Business Analysis
- Assist with UAT test case execution on data integrity enhancements across systems, including SFDC, Siebel, UCM, and Oracle.
- Identifies and implements changes for improving data quality and data management processes.
Project Management
- Provides overall project manager with ongoing progress data and metrics.
- Documents detailed processes for data cleanup as they evolve.
- May oversee execution of changes by outsourced resources.
- Follow up on open action items.
- Schedule calls/meetings as needed.
Qualifications
- Bachelor’s degree or higher
- 3+ years similar work experience
- Management experience
- Customer service experience a plus
- Strong communication and organizational skills
- Proficiency with MS Office tools and SFDC
- Ability to learn and adapt to change quickly
- Willingness to work outside of local timezone
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)
View additional Equal Employment Opportunity information here.
Inscrever-se já
Agora você está sendo redirecionado para o site do aplicativo
Conhece alguém que seria ideal para este trabalho? Mantenha essa pessoa informada aqui!
Preencha seus dados
Obrigada
As pessoas também viram
Physical Security Enablement Coordinator (m/w/d)
Regular 02 - Developing Elise Singleton JR-144997 Dusseldorf. Frankfurt. Hamburg. Munich Germany Dusseldorf. Frankfurt. Hamburg. Munich Physical Security Enablement Security, Risk and Business Continuity Full time O32024 Product Software Architecture & Engineering Summer Intern in DCIM
Intern 00 - Temp Wiktoria Krużołek JR-144887 Warsaw Poland Warsaw Intern Interns and Apprentices Full time S1Manager, Corporate Real Estate
Regular Manager Barry Angelo Mesa JR-144876 Manila Philippines Manila Corporate Real Estate Real Estate Full time M2Corporate Real Estate Coordinator
Regular 02 - Developing Barry Angelo Mesa JR-144673 Manila Philippines Manila Corporate Real Estate Real Estate Full time S3Senior Staff Engineer, Product Software
Regular 14 - Expert Craig Jackson JR-145032 Redwood City California United States Redwood City Product Software Architecture and Engineering Product Full time T4Sales Support Associate
Regular 03 - Career Gavin Pereira JR-144817 Toronto. Dallas Ontario. Texas Canada. United States Toronto. Dallas Sales Strategy and Operations Sales Full time S4Inscrever-se já
Agora você está sendo redirecionado para o site do aplicativo