Technical Deployment Senior Analyst

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As Implementation Manager you will have the responsibility of the delivery of customer projects and requirements into our five data centers. You will play a pivotal role in identifying, gathering and validating customers' order requirements as well as planning, developing and delivering the customer implementations for the business.

Responsibilities

• Identifies, validates and documents customers' order requirements based on the general technical knowledge of the IBXs

• Lead mid-level to large customer deployments

• Supports & develops project implementation plans/task lists for customer deployments through collaboration with multi-functional teams, working on various project tasks and activities

• Schedules and leads implementation meetings with customers and multi-functional groups

• Monitors and ensures the timely closure of Operations activities with accurate information into various Equinix business systems

• Collaborates with Sales, Customer Services and local Operations team to validate requirements against customer scope and Equinix process

• Investigates and collaborates with multi-functional teams to solve problems during project implementation

• Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations

• Serves as customers' point of contact for any customer concern of issues during project implementation

• Focuses on the customer concerns, investigates and provides resolution to the issues

• Communicates with customers, own team and multi-functional groups on project plans and implementation progress

• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX and finds opportunities for process improvements

• Ensures Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfilment)

• Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks

• Engages and works with third party vendors and suppliers for services and materials for implementing the customer deliveries

• Handles the project management for third party vendors including handling Permit to Works and evaluating the work based on the requirements

• Creates and tracks necessary Purchase Orders and provides necessary financial statistics of the implementation projects

Qualifications

• Proven years of experience from a Service Delivery, Implementation or Project Management role including experience managing vendors, issuing RFP’s, and bid levelling.

• Demonstrated prior success in leading, planning, executing and delivering projects in a timely manner.

• Ability to read and interpret blueprints, schematics and architectural diagrams.

• Experienced using with Microsoft Office, Microsoft Visio, Microsoft Project, and Adobe Acrobat.

• Strong business acumen, including excellent written and verbal communication skills.

• Able to respond to orders and inquiries in a 24/7 environment, including expedites and negotiates, when applicable

• Highly organized, with attention to detail and a dedication to resolving issues.

• Able to plan, execute and manage high volumes of work.

• Flexible and able to work through challenges related to unique and non-standard solutions.

• Calm and effective under pressure. Able to remain professional in high stress situations.

• Experience on cross connects (fiber/CAT-6 cabling)

• Experience on power installations (Finland specific)

• Experience managing relationships with vendors/suppliers.

• Strong analysis, judgment, negotiation, and problem-solving skills.

• Flexible and able to work through challenges related to unique and non-standard solutions.

• Ability to use own car to travel between data centers within greater Helsinki area.

• Business fluency in Finnish and English is a must.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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