Who are we?

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver best-in-class experiences, and transform people’s lives. Our culture is based on teamwork and the growth and development of our teams.

We hire hardworking people who grow with solving ambitious problems and give them opportunities to hone new skills, and innovative ways, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary
Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Leads projects from inception to completion with matrix, global teams.

Responsibilities
Business Requirements Analysis

• Partners with business collaborators to analyze, define and document business requirements, within and across functional areas

• Drives standard methodologies during requirements capturing and modeling

• Has a solid focus on gathering core requirements, beyond stated requirements and accurately places these within a broader context

• Understands business environment and helps to connect/align relevant business customers

Process Modeling and Design

• Partners with business collaborators to analyze, define and document business processes within and across functions

• Drives standard methodologies during requirements gathering and modeling

• Understands business environment and helps to connect/align relevant business partners

Stakeholder Management

• Leads customer expectations and communications within and beyond functional track

• Knows business environment well enough to identify and proactively include the accurate partners

• Interacts regularly with senior management level customers, and demonstrates value from realized projects

Solution Design

• Responsible to craft and ddetailcross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

• Advises on solutions prepared by peers or supporting team, and champions good design practices

Documentation

• ·Documents and reviews broader team documentation

• Supports team in identifying and defining relevant documentation templates pertaining to solution delivery

• Is a champion for knowledge transfer to enable/empower other team members

Functional Design

• Develops functional designs for applications, integrations and conversions

• Ability to work on multiple functions and integrations with third party products

• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

• Reviews functional designs and acquires sign-offs with the multi-functional business and IT teams

• Provides inputs into business processes based on design capabilities

• Champions sustainable, forward-looking functional designs

Testing & Test Design

• Coordinates integration testing, validates test cases with partners for user acceptance testing and training, and obtains sign-offs

• Coordinates defects clarification, triage and coordinate resolution with engineering teams

Project Management

• Handles multiple application releases and projects

• Handles customer expectations

• Designs release scope and schedule in line with business goal, prioritization and IT capacity

System Configurations

• Configures applications in line with business goals

• Designs forward looking configurations by recognizing future needs aligned with the business roadmap

• Develops configuration standards

Day to Day Support (Production Support)

• Supports and trains junior resources and is responsible for quality in triage and tackle practices

• Leads troubleshooting efforts on critical issues with multi-functional teams through resolution

• Identifies improvements to address repeat issues

Training and Change Management

• Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities

• Defines, communicates, and implements support and engagement plans

• Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve

Vendor Management

• Manages/leads individual consulting resources as assigned

• Participates in vendor advisory boards and user groups

Vendor & Application Technology Evaluation

• Drives medium-scale vendor evaluations, pricing negotiations and software acquisitions

• Prepares management communications and gets customer input for recommendations

Qualifications

• 8-10+ years experience in IT industry

• 2+ years in servicenow platform , 4+ years working cloud (SaaS/PaaS systems)

• Systems integration experience, API enablement

• SQL/Java/Javascript knowledge, Building workflows

• Mandatory ServiceNow/SFDC - Dev/Admin, and SAFE/AGILE certification, Business system analyst

• Bachelor's in Information Systems or Engineering

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.