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Job Summary

The Business Support Specialist provides commercial orchestration and enablement services to customers across all regions, enabling the execution and delivery of commercial contracts, and ensuring that customer commitments are met in a timely and quality-driven manner while upholding company compliance. Commercial contracts directly supported by this team include novation and/or pricing agreements. In addition, she/he may contribute to global initiatives to simplify, scale, and transform, in support of predictable revenue performance and optimized customer experiences.

Responsibilities

• Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation

• Handles sensitive contracting information with exceptional due diligence

• Gathers customer requirements and translates into custom analysis and work plan

• Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information

• Utilizes and updates organizational tools, data, and assets to support daily operational activities

• Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels

• Engages with internal cross-functional stakeholders on approvals and dependent activities

• Follows up on signatory requirements, contract timely activation in systems, and paperwork archiving

• Facilitates non-standard agreement language, redline, and dialogue between EQIX and customers

• Escalates internally or obtains management approvals for any process variance

• Assists external or internal inquiries for process guidance or claims

• Embraces ongoing changes due to audits, events or transformational/alignment directions

• Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics

• May assist with the onboarding for new team members

• May contribute on global programs/projects; may lead functional projects

• May perform other duties as required

Qualifications

• At least 5 years of relevant professional experience

• Experience supporting quote-to-cash processes, and/or business operations

• Sound analytical and problem-solving skills and experience

• Excellent verbal, presentation, and written communication skills and ability to interact effectively with external customers, and internal stakeholders, at all seniority levels

• Ability to explain complex information simply and clearly

• Experience working cross-regions, with sales and other cross-functional departments for MNC

• Understand key business/customer drivers and be at ease with corporate tools (e.g. CRM, ERP, BI)

• Self-motivated team player able to work without supervision set priorities, create plans, solve roadblocks, and meet deadlines

• Ability to work in a fast-paced environment and stay focused, and diligent under pressure

• Ability to exercise sound judgement, be impartial while remaining customer-obsessed and a trusted partner/advisor

• Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience

• Excellent MS Office skills (Word, Excel, PowerPoint etc.)

• Experience (desirable) with projects, process optimization, data/metrics, and systems

• Experience (desirable) working in High Tech, Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department

• Spanish fluency with a good command of English

Equal Employment Opportunity:

Equinix is an Equal Employment Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer)

View additional Equal Employment Opportunity information here.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.