Who are we?

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.

Responsibilities

• Billing - Monitor and ensure that the monthly billing is complete and accurate.

• Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

• Process manual invoices/credit memos and order quotes as requested·

• Review Invoices and conducts variance analysis, with sign off required

• Coordinate monthly invoice run to ensure accurate and timely customer billings

• Manage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.

• Assist in month end close related tasks.

• Assist in responding internal and external audit queries

• Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues

• Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

• Acts as First Line Support for approval requests and deal inquiries

• Project Management - Participate on UATs, projects and ad hoc assignments as needed

• Assist in documenting processes and procedures as needed

• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies

 

Qualifications

• Bachelor's degree required

• 5+years’ experience preferred

• Ability to work independently and self-motivated

• Strong analytical data mindset

• Good communication (both spoken and written) and interpersonal skills

• Proficient in Excel and PowerPoint

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.