Data Center Customer Operations Engineer
Data Center Customer Operations Engineer
- JR-142498
- Kowloon
- Hong Kong
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Who are we?
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. With over 200 data centers in 25 countries spanning across 5 continents, we are home to the Cloud, supporting 2,900 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their analytical skills and innovative approach.
The incumbent would provide day-to-day support to operation of EQUINIX world class Data Centre. Potential candidate from non Data Center industry are also welcomed. Equinix has comprehensive training plan for less experienced candidates.
Job Responsibilities:
Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
Install and uninstall customer connectivity service, including circuit testing and labeling
Provide training workshops to new or junior team member
Perform cross connect related audit duties, record validation and housekeeping work
Manage MMR expansion projects such as frame installation, fiber runner / cable ladder installation and pre-wire cabling work
Support for local networking devices (Cisco / Juniper / Brocade / H3C)
Incident handling, problem troubleshooting and escalation to upper tier
Maintain accurate records, document all problems, and prepare reports
Exhibit quality workmanship on all work
Manage multiple concurrent interdisciplinary projects and ability to work in a team
Job Requirements:
Technical Institute graduate in Computer Science, Information Engineering or related discipline
Experienced in NOC support in Data Centre, helpdesk support experiences is an advantage
Customer focus with good communications and interpersonal skills
Good presentation skills and problem solving skills
Discipline, self-initiative, self-motivate
Basic English speaking and writing
Shift Work is required
EQUINIX offers attractive salary, performance bonus and fringe benefit including family medical cover, gym room, examination leave to the right talents.
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)
View additional Equal Employment Opportunity information here.
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