A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their analytical skills and innovative approach.

The incumbent would provide day-to-day support to operation of EQUINIX world class Data Centre. Potential candidate from non Data Center industry are also welcomed. Equinix has comprehensive training plan for less experienced candidates.

Job Responsibilities:

• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning

• Install and uninstall customer connectivity service, including circuit testing and labeling

• Provide training workshops to new or junior team member

• Perform cross connect related audit duties, record validation and housekeeping work

• Manage MMR expansion projects such as frame installation, fiber runner / cable ladder installation and pre-wire cabling work

• Support for local networking devices (Cisco / Juniper / Brocade / H3C)

• Incident handling, problem troubleshooting and escalation to upper tier

• Maintain accurate records, document all problems, and prepare reports

• Exhibit quality workmanship on all work

• Manage multiple concurrent interdisciplinary projects and ability to work in a team
   

Job Requirements:

• Technical Institute graduate in Computer Science, Information Engineering or related discipline

• Experienced in NOC support in Data Centre, helpdesk support experiences is an advantage

• Customer focus with good communications and interpersonal skills

• Good presentation skills and problem solving skills

• Discipline, self-initiative, self-motivate 

• Basic English speaking and writing

• Shift Work is required
   

EQUINIX offers attractive salary, performance bonus and fringe benefit including family medical cover, gym room, examination leave to the right talents.