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Job Summary

The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision
 

Responsibilities

Billing

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar.

• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.

• Is in constant contact with the upstream teams for billing related discussions.  

• Reviews Invoices and conducts variance analysis, with sign off required.

• Reports/Escalates any dependencies or variances.  

• Coordinates monthly invoice run to ensure correct billing. 

• Assists in month end close related tasks.

• Handles billing queries. 

Project Management

• Participates on projects and ad hoc assignments as needed.

• Researches and provides backup for external audit requests.

• Performs month end close activities including transfer and recon of AR System and Process Efficiencies.

• Implements and documents processes and procedures required by SOX.

• Provides input into the on-going development and support of billing systems, processes, and policies.

Reporting

• Produces and appropriately files reports and other data sources that are necessary for SOX controls.

• Creates and distributes reporting for Management Customer Support.

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues.

• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies).

Qualifications

• Previous experience in AR (preferred) or related field

• Previous experience of working with large global customers will be preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.