Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Role description

The Senior Director of Strategy & Operations (S&O) for the Digital & Information Office (DIO) serves as a critical thought partner and operating leader to the COO to the CDIO and DIO leadership team.

The Senior Director oversees the translation of strategy into execution, drives operational excellence across the organization, and ensures the function operates with clarity, discipline, and measurable impact.​

This leader is accountable for governing execution against priorities, enabling end‑to‑end process maturity, and running complex cross‑functional programs that materially move business outcomes.​

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Main responsibilities and accountabilities

Executive Influence, Storytelling & Decision Enablement

• Shape the narrative for the Digital COO and DIO lradershi team spanning strategy updates, operational readouts, and business reviews.

• Drive clarity and structure in executive discussions to accelerate decisions and alignment.

• Serve as a trusted advisor to senior leaders, providing insight, challenge, and guidance grounded in data and strategic judgment.

Stewarding & Operationalizing DIO’s Strategy

• Lead the annual strategy cycle for DIO, ensuring enterprise direction is translated into clear operational goals, KPIs, success measures, and prioritized bodies of work.

• Cascade goals across organizational layers with clear line‑of‑sight; ensure consistency of interpretation in plans, commitments, and decision‑making.

• Serve as the connective tissue across DIO to ensure alignment, accountability, and timely execution against strategy.

Engineering End‑to‑End Processes

• Lead the design of foundational E2E DS&O workflows, including intake, prioritization, requirements, governance, and closed‑loop measurement.

• Define standards, templates, and cross-team interfaces so teams can “push buttons,” not rebuild processes.

• Drive rollout, enablement, and change management to ensure new processes are adopted consistently across teams.

• Establish maturity measures, and a continuous refine‑and‑improve operating cycle.

• Ensure process design enables faster decision‑making, better prioritization, and scalable operating discipline.

Driving Operationalization of Run‑the‑Business Programs

• Convert ambiguous, high‑stakes initiatives into clear, executable programs with defined scope, ownership, sequencing, governance, and measurable outcomes.

• Run the operating cadence for strategic initiatives—surfacing risks early, resolving conflicts, driving cross‑team accountability, and maintaining momentum.

• Ensure initiatives “activate” inside DIO: expectations, decision paths, and accountabilities must be understood, adopted, and embedded.

Domain Expertise, Knowledge and Experience

Given the scale and complexity of Equinix’s digital infrastructure business, the Digital Strategy & Operations, should possess a strong understanding of:

• Substantive experience in driving strategy, operations, consulting, product operations of transformation at global scale with e-suite leaders in the technology function (CIO/CTO/Chief Digital Officer) in the technology or digital infrastructure space

• Deep expertise in operating model and process engineering, goal/OKR systems, and closed‑loop performance management; fluency in enterprise systems (ERP/CRM/BI) and AI‑enabled workflows.

• Proven leadership of multi‑team programs and financial performance levers (budget/SG&A/OPM); credible partner to senior finance and product/engineering leaders.

Skills and Attributes

• Strategic operator with systems thinking; turns direction into disciplined operating mechanisms.

• Analytical problem solving (uses data; does not build dashboards) and crisp decision framing.

• Governance and cadence builder; sets standards others adopt.

• Change leader who lands new ways of working at scale.

• Advanced Diplomacy: Expert-level ability to navigate complex internal politics and build consensus among strong-willed C-suite executives.

• Mentally agile to move seamlessly between disruptive, long-range strategic planning, and support for current quarter initiatives at headquarters or within the regional organizations

• Complexity: Demonstrated success in managing large-scale digital transformations in a matrixed environment across multiple geographies is essential

Education: Ideally an MBA from a top-tier institution or equivalent executive leadership experience.

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office : 202 - 303,000 CAD / Annual

The targeted pay range for this position in the following location is / locations are:

United States - New York (Metal) Office : 246,000 - 370,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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