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Job Summary

As a Termination Coordinator at Equinix, you will play a crucial role in managing the termination order creation process for our customers’ services and contracts. You will ensure that all terminations/ de-installation orders of products and services are handled efficiently and in compliance with company policies and procedures. Your attention to detail and strong organizational skills will be essential in maintaining accurate records and facilitating smooth transitions for our clients.

Responsibilities

Termination Processing

• Manage the end-to-end termination/ de-installation order creation process for our customer's products and services

• Review and verify termination/de-install requests to ensure compliance with contractual obligations and policies

• Coordinate with internal teams to facilitate the termination/de-installation order creation process

Client Communication

• Serve as the primary point of contact for clients regarding termination/ de-installation orders

• Communicate effectively with clients to explain the termination/de-install orders and address any concerns

Documentation and Record Keeping

• Maintain accurate records of all termination/de-install requests and actions taken

• Ensure all documentation is completed and filed in accordance with company policies

Collaboration

• Work closely with cross-functional teams, including sales, legal, and others

Reporting

• Identify areas process improvement and recommend solutions to enhance efficiency

Compliance

• Ensure all terminations and de-installation of products and services orders are conducted in accordance with policies, legal requirements, and industry standards

• Stay updated on relevant regulations and best practices related to contract terminations

Qualifications

• Experience in customer service is preferred

• Excellent communication and interpersonal skills

• Strong proficiency in English written and reading comprehension

• Prior experience collaborating and communicating with costumers.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.