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Job Summary

We are seeking an experienced and visionary Product Manager to lead the development of a Customer 360 dashboard, a strategic analytics product designed to unify customer data across systems into a single, comprehensive, actionable view. This dashboard will serve as a critical tool for sales teams, revenue operations, customer success managers, and senior leadership to gain holistic insights into the customer journey. The ideal candidate has successfully built and scaled similar customer intelligence in a technology company. He/she is fluent in the language of both business and engineering and passionate about delivering high-impact, user-centric solutions that influence key business decisions.

Responsibilities

Own the Product Vision & Strategy

• Define and evolve the product vision and strategy for the Customer 360 Dashboard

• Translate priorities into a phased product roadmap, balancing quick wins and long-term value

• Drive alignment across stakeholders including sales, revenue operations, customer success, marketing, and engineering

Lead Discovery & Requirements Definition

• Conduct user research, discovery sessions, and stakeholder interviews to uncover unmet needs and key business questions

• Translate business needs into actionable product requirements, user stories, and technical considerations in close partnership with business analysts and engineers

• Ensure data governance, scalability, and performance are built into every solution

Drive the End-to-End Product Lifecycle

• Lead the product through development cycles ― from backlog grooming and sprint planning to UAT and release

• Partner with engineering team to ensure on-time, high-quality delivery and seamless deployments

• Work with Product Operations Team post-launch, addressing bugs, prioritizing enhancements, and tracking performance metrics

Champion User Enablement & Adoption

• Design and execute enablement strategies for internal users, including enablement sessions, documentation, and training content

• Work closely with business stakeholders to measure usage, collect feedback, and continuously refine the dashboard based on evolving needs

• Evangelize the dashboard internally to grow adoption and position it as the trusted source for customer insights

Qualifications

• 7+ years of product management experience, with a strong track record in analytics or data-driven product development

• Direct experience building a Customer 360 view or similar enterprise BI tools, preferably used by go-to-market or revenue teams

• Strong working knowledge of BI platforms (e.g., Tableau, Looker, Power BI) and understanding of data modeling, ETL processes, and performance considerations

• Expertise in agile methodologies, sprint planning, and product operations

• Proven ability to lead cross-functional teams and manage diverse stakeholders with varying technical fluency development, ideally within B2B tech or SaaS environments

Ideal Candidate

• Detail oriented, highly organized, and a strong critical thinker with structured problem-solving skills

• Deep empathy for internal users, designs with usability and impact in mind

• Skilled at aligning diverse teams and balancing technical and business perspectives

• Possesses a good eye for design and applies basic design principles in his/her work

• Excellent written and verbal communication skills, capable of conveying complex ideas clearly and succinctly

• Proactive and adaptable, thriving in dynamic environments while managing multiple tasks effectively

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.