Operation Support Associate

Who are we?

Job Summary

Defining, contracting, installation, managing all connectivity requirements and cabling capacity in the facility.   Develops and delivers internal/external projects (including developing project plans/task lists) and fulfill stakeholders' needs.

Responsibilities

Planning

• Develops and execute project plan/task list using an appropriate planning tool, working with information and direction obtained across multiple functional teams

Stakeholder Management

• Awareness of key stakeholders across functional areas, and map out stakeholder lists

• Able to identify the needs of stakeholders and keep them engaged

Communications

• Communicates with a broader group of stakeholders beyond the project team

• Identify and use appropriate communication tools and templates (i.e. emails, teams, status reports)

• Seek approval from management for circulation of restricted documents

Risk Management

• Identify and captures project risks, issues, assumptions and dependencies for their projects

• Manages risks effectively and escalate when necessary

Project/Program Delivery

• Develops and delivers cabling and connectivity projects for internal/external customers

• Provide support on global or cross-functional projects

Resource Management (manpower, capacity... etc.)

• Manages vendor manpower to fulfill projects deliverable

• Manages connectivity capacity to ensure on-time delivery of connectivity services

Customer Care

• Has a general technical knowledge of Equinix products/processes

• Resolves standard issues independently (complex with manager assistance)

• Manages customer deployments (mid-to-high level complexity)

• Manages internal activities of cross-functional groups to ensure commitments are met

• Handles mid-level escalations independently (manager-assisted otherwise)

Qualifications

• 3+ years’ experience in Project Management role preferred

• 1+ years’ experience in Vendor management preferred

• Diploma to bachelor’s degree preferred

• Familiar with cabling standards

• Familiar with testing requirement and equipment (OTDR, OLTS, Power Meter, and VFL)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.