The past two years of travel restrictions, logistics delays and equipment shortages have dramatically increased the need for enterprises to rely on on-site support for their colocated IT infrastructure. As a result, Equinix saw a 30% increase in the usage of Equinix Smart Hands®, our 24/7 on-site operational support service. Additionally, we found that more of our customers learned that they could, in fact, operate very effectively by leveraging Smart Hands for remote management, installation and troubleshooting of their data center equipment. The increased reliance on our local teams for support drove Equinix to accelerate change as well. To provide greater…

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