The acceleration of digital transformation initiatives has put IT teams in a unique position: Since digital technology now plays a key role in essentially every business process, IT teams now have end-to-end visibility into everything the business does. This could include everything from the most basic backend tasks that are just about “keeping the lights on,” all the way up to the most advanced customer-facing applications that improve user experience and drive new revenue opportunities. The visibility IT teams now have into business operations makes them well-positioned to drive transformative change that increases business value and sets the organization up…

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