Data Center Customer Operations Technician III

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Equinix data centers are mission‑critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide. Service continuity is essential, and operational excellence is required at all times.

The Technical Operations Technician III (L3) is an experienced, hands‑on role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small‑scale infrastructure modifications.

Responsibilities

• Independently perform installation, de‑installation, and modification of customer equipment, cabinets, and infrastructure

• Execute racking and stacking of servers, network devices, and cabinets to Equinix standards

• Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs

• Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted‑pair copper, and coax

• Perform advanced fiber terminations and support switched, multiplexed, and media‑converted circuits

• Troubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required

• Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking

• Partner directly with customers to resolve technical issues and ensure a high‑quality service experience

• Maintain detailed and accurate documentation for all work performed, including configurations and change records

• Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards

• Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies

• Complete all required technical, safety, and compliance training within required timeframes

• Adhere to all safety, security, and change‑management requirements within a critical facilities environment

Qualifications

• High School Diploma or equivalent required

• Demonstrated hands‑on experience in a data center or mission‑critical environment

• Strong technical troubleshooting skills, with the ability to work independently on complex tasks

• Proven experience with structured cabling, fiber optics, cross‑connects, and customer installations

• Solid mechanical and/or electrical aptitude at a system level

• Ability to clearly document work, follow established procedures, and meet time‑bound commitments

• Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation

• Flexibility to work shifts and on‑call rotations as required to support 24x7 operations

The targeted pay range for this position in the following location is / locations are:

Canada - SJ1 Saint John : 46,600 - 69,800 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.