Most organizations use a mix of physical equipment and digital services in their technology infrastructure—everything from computing hardware, industrial sensors and building cooling systems to cloud, SaaS and virtual networking services. Managing these increasingly complex hybrid environments has become a sizable challenge. Often, infrastructure is spread over many systems and locations—public and private, physical and virtual, on-premises and remote. To further complicate matters, different teams have traditionally managed information technology (IT), which focuses on processing, storing and transmitting data, and operational technology (OT), which focuses on physical equipment, sensors and building management (including data centers). Often, IT and OT teams…

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