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Job Summary

Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
This job is the fully qualified, experienced professional, journey-level position.

Responsibilities

Requirements & Support

· Supports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholders.
· Project manages the technical deployment responsibilities with the IBX manager.
· Has seasoned professional experience and knowledge of IBX's;  proposes alternate solutions to address internal issues within a diverse scope.
· Provides solutions cross-functionally to resolve customers' non-standard order requirements
· Facilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectations.
· Supports reinstall projects where required

 Project Planning

· Responsible for ensuring tickets are set with appropriate commit dates
· Works on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary.

 Implementation and Delivery

· Plans, develops and delivers increasingly usual and more specialized customer implementations.  Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause.
· Leads the planning and communication of project implementation.
· Manages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are met
· Facilitates implementation meetings with cross-functional groups

Cross Functional, Support &  Communications

· Offers solutions and collaborates with cross-functional teams to resolve issues during project implementation
· Maintains regular communication with functional and cross-functional teams throughout the implementation
· Handles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issues
· Communicates with cross-functional groups on project plans and implementation progress for a specialized  project. 

Process Support/Optimization

· Participates with cross-functional teams to review business and/or technical processes within the IBX; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions.
· May lead process solutions

Systems Support

· Identifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps).
· Assesses a wide range of system issues and suggests variations while working with IBX operations team members to meet solutions in creative ways.

Data Support/Analysis

· Collaborates within the TDM team and operations team(s) to assess validity and integrity of data being used.
·Analyzes physical audit issues and recommends corrective actions and resolutions.

Vendor support

· Responsible for project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment.
 

Typical Degree & Years of Experience

· Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.