Who are we?

Job Summary

Equinix’s Head of Communications is accountable for leading the development and execution of an enterprise-wide communications strategy that effectively articulates the organization’s purpose, values, and identity through consistent, strategic narratives, both internally and externally. This executive role is central to aligning a unified approach and voice across all platforms. Through strategic storytelling and proactive stakeholder engagement, the Head of Communications will enhance organizational reputation, safeguard public image, and drive communications efforts that support long-term business goals. This leader plays a critical role in fostering trust and engagement among key stakeholders, including employees, customers, investors, and the broader public, while remaining responsive to an evolving business landscape.

Main responsibilities and accountabilities of the role:

Lead the integrated communications strategy of the organization

• Develop and execute a cohesive, enterprise-wide communications strategy that reflects the organization’s purpose, values, and identity through consistent, strategic narratives with internal and external audiences.
• Serve as a trusted communications advisor to the executive staff, offering proactive insights and strategic counsel on high impact communications matters.
• Set the corporate narrative and tone and develop/maintain an infrastructure that ensures messaging consistency and governance.
• Monitor and manage the company’s image and reputation.
• Set clear decision-making rights, including SLAs and escalation pathways, and provide rigor and scalability in processes, templates, and tools.

Own and manage external communications

• Oversee the development of comprehensive PR and media relations strategies that align with the organization's goals and enterprise brand.
• Build and maintain strong relationships with key media outlets, journalists, and influencers.
• Oversee crisis communication protocols during critical situations to protect the organization's reputation.
• Manage communications in partnership with public and government affairs, investor relations, and community relations.
• Ensure the delivery of high-quality customer support communications, including operations communications that nurture ongoing customer relationships.

Activate internal communications and enterprise-wide employee engagement

• Focus proactive and integrated communications strategies on driving employee behavior change and the adoption of enterprise-wide initiatives.
• Facilitate two-way communications with employees across all levels to foster a positive organizational culture.

Partner with Executive-level peers to co-create Functional and Regional communications agenda

• Provide strategic direction for scalable communications strategies for functions and regions that align with global communications objectives, accounting for unique needs.
• Ensure alignment with enterprise-wide messaging, tone, and delivery protocols for strategic initiatives and campaigns.

Deliver innovative and impactful content and creative

• Lead the integrated digital channels and social media strategy, ensuring global consistency and the quick response to trends.
• Leverage AI-powered tools to monitor social media, track emerging trends, and automate content creation.
• Foster a culture of collaboration, innovation, creativity, and continuous improvement across teams.

Knowledge and Experience:

• Extensive leadership in communications with a deep experience leading corporate communications or public/media relations with the proven ability to oversee and deliver strategic communications at scale.
• Demonstrated success in developing and leading the implementation of complex communications strategies across diverse internal and external stakeholder groups and geographies, ensuring alignment with organizational goals, supporting brand identity, and addressing cultural nuances.
• Deep experience in leading brand communications and storytelling, with the ability to deliver compelling narratives that resonate with diverse, global audiences.
• Proven ability in capturing emerging trends in digital communication, social media platforms, and content strategies that leverage these tools to maintain a competitive edge and adapt to evolving audience behaviors.

Skills and Attributes:

• Ability to think strategically, solve complex communication challenges, and adapt to shifting priorities while engaging stakeholders and aligning efforts with the organization’s long-term vision, strategy, and goals.
• Strong leadership capabilities with the proven ability to inspire and manage high-performing teams, fostering a culture of accountability, innovation, and continuous improvement.
• Outstanding written and verbal communication skills, coupled with high emotional intelligence to navigate interpersonal dynamics, influence stakeholders, and foster collaboration across all levels of the organization.
• Proven ability to build and maintain strong relationships across the organization, ensuring alignment and collaboration with key stakeholders to drive unified messaging and strategic goals.
• Proficiency in leveraging data and analytics to inform decisions, measure the effectiveness of communications strategies, track performance, and identify opportunities for improvement.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $342,000 to $514,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.