Supervisor, Critical Facilities

SY5 is Australia’s newest and largest retail data center, and we are looking for a Supervisor/Assistant Manager to drive daily operations and lead a team of diverse (engineering discipline, personality, levels of expertise) engineers to ensure operational excellence for the site. Technical expertise is a must, as well as the ability to successfully and directly manage a team of 7-8 engineers. 

There will be a focus on developing existing employees, working with intern or junior engineers and always upholding our Equinix culture. This is a fantastic opportunity to lead a flagship site and assess individual and overall site capabilities and bring about positive change management and enhance process improvement. 

Key responsibilities:  

• Site Management: Ensuring that all onsite duties are carried out in a timely manner and projects are progressing as expected. 

• Leadership: Leading a day-to-day operation of different personalities in the team who bring varied skills, experience, and opportunity areas. This will include all performance management and improvement planning and processes. 

• Training and Development: Ownership of interviewing and hiring new employees to SY5, developing junior engineers and allowing senior staff to remain focused and ensuring the team is cross-trained and up-skilling to ensure any skills gaps within the team are closed.  

• Site Capacity Management: Supervising overall site capacity which includes collaboration with internal and external teams. 

• Project/Infrastructure Management: Planning, coordinating, budgeting, and implementing resources to complete projects and maintenance within the Data Centre. This includes using the Maximo Assets Management System and associated KPIs. 

• Vendor Management: Managing vendors to ensure completion to Equinix's required standards, KPIs, and SLAs. This includes overseeing supplier contracts in conjunction with Cross-Functional teams.  

• Testing: Ensuring correct processes are followed and all documentation is complete. Taking over new building infrastructure. Approving all Method of Procedures (MOPs), scripts, and permits. Participating as part of the functional facilities engineering team across Australia. 

• Incident Management: Communicating and coordinating activities and on-site staff during complex or severe customer-impacting incidents. Driving root cause analysis, providing clear direction, and driving incident resolution. 

Qualifications, key skills and attributes: 

• Engineering related Degree or Trade Qualified is a must for this role 

• Leadership experience either in people management or team leadership role, ideally supervising employees at various levels 

• Capability to harness and utilize senior engineer’s expertise whilst providing close and ongoing support for any developing staff 

• Willingness and desire to uphold company values and ensure an inclusive team culture 

• Demonstrated ability to solve complex, technical issues autonomously as well as in conjunction with cross-functional or global engineering teams