Job Summary

The Strategic Change and Delivery Senior manager will be responsible for leading and executing enterprise change initiatives and go-to-market (GTM) plans for internal employee facing initiatives. This role requires a strategic thinker with a proven track record in change management, market strategy, enterprise implementation, behavioral change, process adoption and delivery management. The successful candidate will work closely with various HR Centers of Excellence to ensure seamless implementation and adoption of new initiatives.  This role partners with senior leaders to design and execute internal employee-facing go-to-market strategies that align with organizational goals and priorities. As a key member of our internal consulting services practice, the senior manager will drive alignment across functions, ensures governance and measures the impact of initiatives through robust success metrics. Acting as a trusted advisor to senior leadership, this role shapes strategies that optimize workforce effectiveness and supports a culture of adaptability and engagement. 

Core Responsibilities 

• Lead and manage large-scale transformation initiatives, ensuring alignment with organizational goals and objectives, with a particular focus on enterprise implementation and delivery management to an employee audience.

• Develop and execute comprehensive go-to-market strategies to drive HR product and initiative launches to empolyees and reinforce adoption and sustainability

• Collaborate with cross-functional teams, including senior leadership, program leads, HR business partners, and HR operations to ensure successful implementation and execution of plans

• Identify and assess potential risks and develop mitigation plans to ensure smooth transitions and successful outcomes, especially in enterprise implementation projects

• Monitor and evaluate the effectiveness of change initiatives and delivery strategies, providing regular updates and reports to senior leadership

• Oversee the planning, coordination, and execution of enterprise implementation projects, ensuring timely delivery and high-quality outcomes

• Foster a culture of continuous improvement, innovation, and adaptability within the organization

Strategic Change Management 

• Partner with HR and business senior leaders to drive buy-in, alignment and sponsorship on initiatives, identifying sources of resistance and fostering a culture of adaptability and clarity

• Define, measure and monitor change adoption metrics, assess risks, and recommend interventions to address resistance or gaps

• Establish success measures and leverage data-driven insights to refine change management practices and demonstrate ROI to senior stakeholders

• Drive accountability and alignment among across functional stakeholders to ensure successful execution

• Create materials and facilitate discussions for an executive audience, to align leadership on strategies, decisions and delivery approach

• Advise program sponsors on organizational dynamics and develop options for key decisions to support implementation success

• Develop and drive stakeholder mapping and engagement to identify supporter communities to drive innovator and early adopter change momentum

Project Management 

• Lead the project management of GTM and implementation workstream activities, ensuring timely delivery, resource allocation, scope management to balance priorities and risks

• Responsible for the creation and execution of the employee-facing go-to-market plan including readiness interventions, communications, and other tactics  

• Define best practices and governance model to track project progress, resolve risks, ensure accountability, and align project outcomes with business strategies

• Provide regular updates to senior leadership on project status, risks, results, delivering insights that drive decision-making

• Lead efforts to refine project management standards, tools, and methodologies to enhance project team effectiveness

Qualifications 

• Bachelor’s degree in business administration, Human Resources, or related field

• 10+ years of experience in Change Management, HR, consulting, Project Management, or a similar filed with a focus of designing and delivering employee-facing go-to-market solutions, transformation or implementation

• Proven track record of leading end-to-end go-to-market and implementation efforts for large-scale organizational initiatives

• Strong project management experience with expertise in managing complex and cross-functional projects

• Experience at a professional services consulting firm is preferred

• Certification in Change Management is an asset

• Certification in project management is an asset

Skills and Competencies  

• Knowledge and experience of key HR domains including:  

• HR Operating Model and Rhythms 

• Performance Management best practices 

• Talent and People Discussions  

• Culture Activation 

• Talent Development and Talent Management best practices 

• Organizational Effectiveness 

• Ability to work independently and prioritize multiple projects in a fast-paced environment

• Global collaboration and communication experience particularly within a matrixed organization

• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels

• Strong interpersonal and relationship-building skills, managing and working with all levels and influencing senior stakeholders across an organization

• Ability to synthesize complex information, collect and interpret data, identify trends and recommend actionable solutions

• Ability to problem solve and manage conflict

• Ability to translate organizational goals into actionable strategies and measurable outcomes

• Strong analytical skills to evaluate metrics and drive data-informed decisions

• Proven ability to develop and lead diverse teams, manage project-based performance conversations to achieve high-impact results