Sr Director, Data Center Operations - Silicon Valley Metro

Who are we?

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Sr. Director, Data Center Operations for the Silicon Valley Metro owns the day-to-day field operations for all data centers in the region. With an organization of ~ 190 employees, including at least 5 direct reports, you are responsible for execution, capacity management, consistent response/structures, and streamlined support. Recruits, retains, develops, coaches regional IBX personnel. Leads fiscal responsibility and due diligence across all financial activities throughout their organization’s headcount, capital and expense purview, assesses data to improve processes and operational efficiencies and facilitates effective external and internal customer communication and coordination.

Responsibilities

• Drive strategic planning and priorities for data center operations by: Serving Better, Solving Smarter, Building Bolder, Running Simpler & Growing Together

• Establish and track against KPIs, SLAs, and metrics (incl. regional performance, capacity, availability, budget)

• Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience

• Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination

• Establish and track safety measures to ensure safety of frontline resources

• Ensure consistency in experience and on-the-ground response across data centers in a region

• Coordinate with global design and construction team to ensure consistency and efficiency

• Own and track capacity management across datacenters in a region

• Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the corporate leadership team

• Motivate employees around shared vision and change story in line with business transformation

• Empower frontline resources to meet customer needs through incentives and process

Qualifications

• 15+ years demonstrated track record of data center operations management and maintenance or similar, leadership and cross functional management experience

• Experience optimizing a growing and evolving business – leading a large organization through a period of rapid growth, merger integration, or business transition

Skills and Attributes:

• Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence

• Lead by example, by consistently exhibiting our Core Values:  Foster Belonging, Create Clarity Always, Keep Customers at the Center, Take Accountability and Adapt with Speed 

• Adept at balancing intense short-term pressures with overall long-term goals

• Financial acumen and ability to connect operational objectives to financial results

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $245,000 to $315,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.