Job Summary

At Equinix, we are out to Build a Better Internet. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role can be hybrid or remote depending on candidate location and is expected to work daytime shift hours, including weekends. 
 

Responsibilities

• Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure

• Work alongside other ops team members to stand up new infrastructure, deploy network services, and provide support for network issues

• Provide technical support to sales and customer engagement teams for customer related issues

• Troubleshoot and resolve escalated network issues

• Strong understanding of the OSI model and how it relates to troubleshooting

• Work with various vendors to deploy, maintain, and troubleshoot internet transit issues

• Strong optical networking design/troubleshooting experience

• Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios

• Participate in schedule rotation and work off hours for various projects/maintenance as required

Typical Daily Duties 

• Monitoring and analysis of network statistics, logs, and notifications

• Troubleshooting, isolation, and corrective action on detected/reported customer and/or internal systems network connectivity

• Root cause analysis of customer impacting connectivity issues and outages

• Configuration deployment of all network equipment for infrastructure expansion and new services

• Coordination with vendors in turning up new internet facing ports as well as inter-data center connectivity

• Traffic engineering of Internet Transit, Internet Exchange, and global backbone traffic to ensure optimal routing and performance globally

• Establish relationships with other networks on the internet for mutual peering arrangements to improve customer experience while maintaining opex and capex targets

• Develop, test, and maintain implemented tooling and stability of automation code

• Software maintenance of network infrastructure to reduce defect exposure and ensure optimal systems stability

• Monitor operating metrics and develop ways to improve

• Provide technical guidance and educate team members and coworkers on development and operations

• Brainstorm for innovative ideas and ways to improve development and service delivery

• Consult with peers for feedback during testing stages

• Build, maintain, and monitor configuration standards

• Maintain day-to-day management and administration of projects

• Document and design various processes; update existing processes

• Follow all best practices and procedures as established by the company

Qualifications

• Education: College degree or equivalent work experience

• Experience: 8 or more years working on large scale service providers or cloud hosting networks

• Network hardware: Juniper, Arista, Cisco, Nokia and various firewall appliances

• Strong understanding of Unix based operating systems

• Programming experience with languages and data models such as: Bash, Python, Perl, JSON, and YAML

• Network Automation experience with Ansible, Jinja, Netbox, and others

• Understanding of revisioning systems such as GIT

• Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others

• Strong organization and time management skills

• Impeccable verbal and written communication skills

• A strong understanding of customer service

• Must be self-motivated and disciplined. 

 
Preferred Qualifications

• Hardware, Infinera, Ciena, or other DWDM systems

• Experience with ticketing systems such as Jira and Service Now

• Experience with DNS, RadB, and IPAM systems

• Experience with network monitoring SaaS applications such as Kentik, Thousand Eyes, Catchpoint

Certifications

• CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A or other industry certifications