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Job Summary

Join our Physical Security Enablement team, where cutting-edge security systems and technology are at the forefront of our operations.  We are seeking passionate Physical Security Engineers to play a vital role in two key areas: technical support and professional services. In this dynamic position, you will manage daily support operations, troubleshoot, perform preventative maintenance, and tackle project tasks related to Equinix's physical security - and we are looking to interview for the role immediately.

This role will connect you with a Global team that handles support requests from Equinix through various channels, including phone calls, emails, internal ticketing systems, and chat messages. Collaborate with colleagues and customers worldwide while receiving local support and guidance from the on-site Operations staff.

As a Physical Security Engineer, you will log all requests for tracking and auditing purposes. You will have direct access to all global access control and video management systems, enabling you to troubleshoot issues immediately. Additionally, you will have the opportunity to innovate and work on special projects that advance our physical security technology. As the team optimizes processes, the volume of ticket requests will decrease, allowing you to focus on more complex project work.

We are eager to enhance our team with technical expertise, so familiarity with APIs (expertise is a plus!), scripting skills, and previous tech and customer support experience will be highly advantageous. While we provide comprehensive training and onboarding, we seek individuals who are already familiar with the physical security technology landscape and can quickly adapt to role requirements.

Responsibilities

Provide maintenance support of Security devices of various types at all Sites.  These devices include (but are not limited to): IP/Analog Cameras, NVRs, Access Control Readers, Panels, Door Devices, Locks of all types, gates

• Conduct general software troubleshooting and Security system health checks

• Assist with project support, process improvement, and optimization

• Provide software configuration support and administrative assistance

• Maintain an internal weekly diary detailing high-level daily activities

• Generate detailed reports on tickets and projects managed

• Present weekly, monthly, and quarterly business reviews to leadership

• Provide expertise in personal computer hardware and software, network hardware (file servers, NICs, cabling), and network operating systems (e.g., Windows Server)

Qualifications

• Proficient with tools of the trade, including multimeters, software utilities, and diagnostic software analyzers, as well as SQL and information security disciplines

• Comprehensive understanding of Microsoft OS and best practices for installation, configuration, support, and management

• Impeccable customer service skills with strong written and verbal communication abilities

• Excellent organizational, analytical, and interpersonal skills, with a sense of urgency in execution

• Ability to effectively communicate complex technical concepts to internal and external stakeholders

• Field service experience with access control, CCTV, biometric scanners, and similar technologies is highly regarded

• A Bachelor’s Degree and relevant security certifications (CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP) are preferred

Benefits of the Role

• Competitive salary package, including an annual bonus and company shares, health allowance or private healthcare, and access to a wide range of wellness, company, and financial benefits

• Conveniently located near transport links, with an onsite gyms, showers, and secure free parking

• Enjoy a highly autonomous position that allows you to thrive and make an impact

• Be a key part of a newly created Global team and join Equinix at an exciting time in our journey!

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $64,000 to $96,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.