Operations Support Lead – Global Operations xScale

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Join our dynamic team in Global Operations xScale and be at the forefront of supporting the growth and success of our xScale business and operations teams worldwide.

As a team member, you will be crucial in aligning sites globally to the xScale-specific processes, ensuring seamless and aligned operations across all locations.

Supporting site operations and interfacing with departments such as Finance, Design, Construction, and Operations Excellence, and xScale you will coordinate efforts across Americas Data Center teams. Your expertise will facilitate seamless communication and collaboration, supporting new site handover, assisting operating sites in partnership with xScale asset management and operations to efficiently resolve challenges and continuing to improve our operational excellence and efficiency.

If you are seeking a challenging and rewarding role where you can significantly impact our global operations, then this opportunity is perfect for you. Join us and be part of a team that is driving operational excellence across our xScale datacentre portfolio.

Responsibilities

• Act as a key interface between the Data Center Managers and xScale Finance, Compliance, Global Ops Engineering, and the JV

• Working as part of the xScale Global Operations team to bridge the gap between GOx and local operations, to ensure alignment with the xScale operating Model, Staffing Levels, Shift Schedules, Roles

• Provide Support on the xScale model and product within operations and to our cross functional partners

• Work alongside design and construction to represent xScale Operations and the Customer in new deployments to ensure sites are operationally ready and prepared to the customer handover

• Notify xScale asset management in the event of an incident and follow up to ensure SLA penalties are calculated and root cause analysis is shared to stakeholders

• Support in the production of facility management plans

• Support Global Platform Alliances with xScale customer negotiations

• Collaborate with GCCX (Global Customer Care Experience) to address xScale customer onboarding requirements

• Deliver monthly communications alongside the Global Ops xScale team to the site teams, and regional leaders though Data Center Managers Forums and Regional Leadership calls

Qualifications

The ideal candidate should have the following personal skills

• Adaptable – able to work in a fast paced environment, driving for operational excellence whilst being prepared to adapt to change

• Excellent communicator – able to communicate information concisely and clearly

• Collaborator - The ability to build relationships, foster teamwork, and effectively collaborate with colleagues at all levels is crucial for success in this role

• Data driven mindset – able to analyse data to inform decisions

• Problem-Solving Abilities - Strong problem-solving skills to find innovative solutions and make informed decisions

• Able to prioritize tasks

• Well organised and works with attention to detail

• Self motivated – Focused, committed, and proactive in pursuing the team objectives, take initiative to solve problems and make progress towards the team goals

Experience

• Self motivated – Focused, committed, and proactive in pursuing the team objectives, take initiative to solve problems and make progress towards the team goals

• Proven track record of collaboration, team work and communicating effectively with various stakeholders

• Experience or knowledge of smart sheets would be beneficial

• Experience or knowledge of data centre operations, tools and systems would be preferred

Additional Requirements

• Availability for travel to different countries, approximately every 4-8 weeks

The United States targeted pay range for this position in the following location is / locations are: • San Francisco, CA / Bay Area: $96,000 to $144,000 per year • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $88,000 to $132,000 per year • Colorado, Nevada, Rhode Island: $80,000 to $120,000 per year Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link: USA Benefits eBook

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.