Lead Specialist - Critical Facilities Engineer

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
We are excited to announce an opportunity for a highly experienced Critical Facilities Engineering Specialist to join our UK Operations team as a Lead CFE (Level VI). This is a senior, site-based technical role, suited to an individual who brings deep subject‑matter expertise and enjoys operating as a trusted technical resource across the site and campus.

This role is not a people‑management or line‑management position. The Lead CFE Specialist supports the site by plugging into operational, project and incident activity, working alongside managers, supervisors and engineers to strengthen technical decision‑making, capability and outcomes.

As an ambassador for the site and campus, you will engage with UK and global stakeholders to support safe, resilient operations and an excellent customer experience.

Do you thrive on complex technical challenges and independent problem‑solving? Are you motivated by supporting others and raising standards through expertise rather than authority? If so, this role offers the opportunity to make a significant impact across our critical facilities environment.

Responsibilities

Management Structure & People Support

• This is a senior technical specialist role with no direct people‑management responsibility

• Serves as a technical support and escalation resource when the IBX Manager or Supervisor is unavailable

• Supports the IBX Manager and site supervisors with technical input, coordination and decision‑making

• Works alongside the wider team as a resource and advisor

Technical Leadership & Team Support

• Provides senior technical support to the Site Manager and wider engineering team

• Supports mentoring, coaching and upskilling of engineers across all levels, from apprentices to senior roles

• Acts as a go‑to technical resource for troubleshooting, complex analysis and guidance

• Provides flexible, cross‑functional technical support where required to meet site needs

Site Operations & Project Involvement

• Heavily involved in site phase build activities and switching schedules to meet project requirements

• Responsible for writing, planning and scheduling major technical work packages

• Liaises with vendors to coordinate scope, access and delivery

• Supports project timelines, secures vendor dates and ensures customer notifications are issued in line with activity

Customer Interaction

• Acts as a customer‑facing technical representative alongside the CFE Supervisor or IBX Manager

• Attends and contributes to customer MBRs and key technical discussions

• Supports resolution of complex customer issues through technical expertise and clear communication

• Acts as a technical escalation point during major incidents when required

Incident Management

• Provides hands‑on technical support during incidents, directing teams to failed components and guiding safe resolution
• Supports the incident management process in close collaboration with supervisors and the IBX Manager
• Acts as a calm, credible technical presence during incidents, supporting coordinated team response
• Provides technical support across the full capability range of the team

Additional Responsibilities

• Supports the hiring process as a technical assessor during interviews

• Contributes to development and review of procedures, MOPs, EOPs and safety documentation

• Monday–Friday role with flexibility to support incidents or critical events when required

• Recognised for bringing significant technical value and support across multiple levels of the team

Qualifications

• Strong experience in critical facilities or data centre operations in a lead role

• Proven experience creating MOPs, safety programmes and executing complex switching operations

• HV Authorised Person (HV AP) status desirable

• Strong understanding of operational risk, safety and compliance

• Proven ability to act as a technical lead during incidents, confidently supporting teams and troubleshooting complex issues

• Strong organisational skills with experience planning complex technical work and coordinating vendors

• Collaborative and approachable, with a natural inclination to support, mentor and share knowledge

• Customer‑focused, with experience participating in customer meetings and acting as a technical point of contact

• Comfortable operating in a fast‑paced, live operational environment

• Flexible, solutions‑oriented and supportive of site leadership and the wider team

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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