Lead Data Center Customer Operations

Who are we?

Job Summary
Provides support to security system design and uses expertise to recommend system modifications.

Responsibilities
Installations

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed

Cross Connects

• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

• Maintains detailed written records of all work activity

Projects

• Leads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projects

Training

• May provide training to others on operations procedures and basic safety

• Identifies site specific safety issues and integrates into training

Customer Management

• Supports customer satisfaction through timely and precise order execution and quality assurance checks

Qualifications

• 3+ years experience

• High School Diploma

• BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.