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Job Summary

Supports the Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision within a moderate scope.

Responsibilities

• Proactively identifying potential issues that could lead to network and/or service breakdown.

• Providing Level two (L2) technical support interface for all L2 technical issues from the GNOC team and others, as the case maybe.

• Drive visibility and effectively manage repeat network/service and CX issues, across board and in a timely manner.

• Lead and management of specific customer & network facing planned maintenances

• Advise the business on network & customer solution inherent risks and mitigation plan to address and prevent issues for the network and customers.

• Escalations Prioritization, in terms of handling, in accordance with the approved OLAs for service segmentation e.g. High Capacity, High Profiled, Prime, Platinum, Gold, Silver and Mercury.

• Drive and manage upward technical interactions (L3 Support, Network Planning & OEMs) in a timely manner and in ways that ensure that network and customers interests are protected

• Low level planning (i.e. upgrade, downgrade, service performance improvement etc.) of network and services in operations with the aim of improving performance and reducing Operation, Administration & Maintenance (OAM) cost.

Qualifications

• Proven years experience

• Bachelor's in Electrical Engineering, Electronics, Computer Engineering or related field preferred

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.