Who are we?

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes
 

Responsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.

• Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company’s standard operating procedure for fault escalation and management

• Maintain and ensure full compliance with all Equinix NOC processes and procedures

• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations

• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures

• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline

• Proven years’ experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment

• Strong analytical and problem-solving skills

• Strong Knowledge of Synchronous Digital Hierarchy technology

• Strong Knowledge of DWDM/OTN technology  

• Strong knowledge of PtP/PtMP Microwave technologies

• Knowledge of basic TCP/IP configurations and troubleshooting

• Excellent and effective communications skills, both orally and in writing

• Working knowledge of IP devices

• Working knowledge of Ubiquiti or Ceragon radio

Demands of the Job:

Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. Also, should be ready to travel to support other Equinix Operations in Africa and beyond.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.