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Job Summary

Responsibilities

Own the customer and employee experience for Pre-Sales Experience and the lead and account & contact domains 

• Gather the voice of the customer and employees regarding process and system interactions

• Apply user-centered design principles and practices to pre-sales, lead and account setup process, policy, and system transformation, management and improvement 

• Capture customer and employee business requirements into Epics

• Minimize end user disruption through evolutionary UI change where possible

• Communicate and train process and UI change where necessary

Define Pre-Sales QTC Experience vision and roadmaps 

• Develop overall Pre-Sales QTC experience vision, including target company process, policy, and tooling in collaboration with key customer, marketing, revenue operations and sales leadership stakeholders 

• Partner with downstream teams to deliver continuous and optimal end to end experience 

• Document business process and system interactions within lead and account & contact domains. Manage contracts with upstream and downstream domains and users

• Develop strategy and process roadmap, driving to holistic solutions 

• In collaboration with key stakeholders, envision the targeted experience and identify business outcomes 

Responsible for shaping the backlog to deliver Pre-Sales Experience vision 

• Create and maintain prioritized roadmaps for Pre-Sales experience. Prioritize epics based on delivery capacity and value 

• Manage a team of domain Product Owners that support the Pre-Sales Experience  

• Hire, coach and manage Product Owners

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.