Skip Navigation or Skip to Content
Conversation, Person, People, Computer Keyboard, Adult, Male, Man, Monitor, Face, Head

Datacentre Technician - Harbour Exchange London

  • JR-142446
  • 现场
  • Operations
  • Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Datacentre Technician - Harbour Exchange London

Responsibilities

Customer Management

  • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
  • Delivers a high level of service and an excellent customer experience when interfacing with customers
  • Provides support with time expectations on new deployments and existing alterations, by following   standard operating procedure guidelines
  • Supports customers on-site by through access control and escorting services 
  • Grow to be a point of escalation for customers I support of Operations Supervisors

Projects

  • Supports and lead fulfilment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
  • Supports vendors on projects
  • Supports physical customer audits

Administrative/ Team support

  • A high level of computer literacy and strong organisational skills
  • Motivation to review and streamline processes
  • Self-motivation and able to work autonomously

Queue Management / Reporting

  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure
  • Ensures adherence to commit times within standard operating procedures
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems

Installations

  • Rack and stack semi-routine customer equipment tickets
  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect

  • Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
  • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
  • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

  • Supports semi-routine standard operating testing and standard operating installations of customer assets
  • Supports standard operating procedures of layer 1 cross-connect certification testing
  • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

  • Supports the operations and security personnel team for breaks or other activities, when necessary
  • Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Training

  • Completes all assigned training promptly
  • May provide support to new hires

 Why should you apply?

  • Competitive salary
  • 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
  • Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
  • Investment: Employee Stock Purchase Plan and Company Pension Plan
  • Travel: Cycle to Work Scheme and Annual Season Ticket Loan
  • Excellent growth and advancement opportunities

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

立即申请

提醒我这样的工作

不是你?

我们已通过电子邮件向您发送验证码以验证您的身份。如果您没有在收件箱中收到电子邮件,请检查您的垃圾邮件/垃圾文件夹。

您现在被重定向到应用程序网站

是否认识任何可能适合此职位的人才? 在这里告知他们!

填写您的详细信息 

不是你?

我们已通过电子邮件向您发送验证码以验证您的身份。如果您没有在收件箱中收到电子邮件,请检查您的垃圾邮件/垃圾文件夹。

谢谢

同时查看的内容

Network Implementation Expert (Hybrid) - SP or RJ

Regular 14 - Expert Sheila Oliveira Managed Services JR-148158 Rio de Janeiro. Barueri. Santana de Parnaíba. Sao Paulo Rio de Janeiro. São Paulo Brazil Rio de Janeiro. Barueri. Santana de Parnaíba. Sao Paulo Brazil Managed Services Fulfilment Managed Services Full time T4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Legal Counsel- Global Data and Privacy Office

Regular 15 - Scholar Simrat Vohra Legal JR-148198 Singapore Singapore Singapore Legal Professional - Corporate Legal Full time B5
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Senior Business Analyst, Global Finance Integration

Regular 13 - Specialist Megan Common Business Analysis and Operations Support JR-148162 Frisco Texas United States Frisco Business Analysis Business Analysis and Operations Support Full time B3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Data Center Critical Facilities III

Regular 02 - Developing Josefina Lindenzweig Operations JR-148333 Munich Germany Munich IBX Critical Facilities Operations Full time O3
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Reporting and Analytics Senior Analyst

Regular 04 - Senior Barry Mesa Data Science, Reporting and Analytics JR-148108 Manila Philippines Manila Reporting and Analytics Data Science, Reporting and Analytics Full time O5
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

Microsoft Implementation Expert (Hybrid)

Regular 14 - Expert Willian Rodrigo Managed Services JR-148159 Rio de Janeiro. Barueri. Santana de Parnaíba. Sao Paulo Rio de Janeiro. São Paulo Brazil Rio de Janeiro. Barueri. Santana de Parnaíba. Sao Paulo Brazil Managed Services Fulfilment Managed Services Full time T4
Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software spe...

立即申请

提醒我这样的工作

不是你?

我们已通过电子邮件向您发送验证码以验证您的身份。如果您没有在收件箱中收到电子邮件,请检查您的垃圾邮件/垃圾文件夹。

您现在被重定向到应用程序网站