Data Center Customer Operations II

Who are we?

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgment of standard operating procedures. Supports the overall team.

Responsibilities

• Racks and stacks customer equipment

• Installs customer equipment and cabinets

• Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs

• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

• Installs and test Data Center Link cross connects using Fluke and JDSU testers

• Ensures test results are aligned with industry standards.

• Maintains detailed written records of all work activity

• Build, assess and continually improve internal and externally-facing controlled documentation

• Supports fulfilment of projects with direction from senior staff

• Finishes the assigned training in a timely manner

• Supports customer happiness through timely and precise order execution

• Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room

• Respond to alarms in accordance with Equinix procedures

• Perform routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment

• Conduct tape rotation tasks daily

Qualifications

Essential

• Experience in Customer Service, Operation Centres or Datacentres

• Experience of Copper / Fibre Cabling techniques (Installation, Termination & Testing)

• Willingness to work a 24/7 shift rota that includes day and night shifts

• Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP

Desirable

• Knowledge of Datacentre environments

• Extensive computer knowledge and familiarity (Windows platform)

• Previous ISP or Telco Background

• Baseline Knowledge of network, facilities and security-oriented monitoring systems

• Degree in IT preferred or equivalent experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.