Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As the Corporate Real Estate (CRE) Lead, you will oversee daily operations and strategic initiatives across our Toronto and Brampton sites. Your focus will be on ensuring efficient workflows, engaging stakeholders, and delivering exceptional workplace experiences.

Your ability to foster strong relationships at both locations will be key to the success of the team and the broader organization. This role champions Equinix’s CRE standards of safety, courtesy, efficiency, and community - driving operational excellence and customer satisfaction.

Responsibilities

Operations

• Oversee and coordinate daily operations across multiple Canadian offices

• Participate in cross-functional project teams, supporting and, where appropriate, leading complex initiatives that impact the location or department

• Serve as a representative on the Joint Health & Safety Committee, ensuring compliance with health and safety regulations and operational excellence standards

• Implement emergency response plans and act as an after-hours emergency contact as part of the call tree

• Prepare, review, and execute business continuity plans

Building Operations & Administration

• Collaborate with service providers (hospitality, maintenance, cleaning, vending) to ensure timely and high-quality service delivery

• Manage the office ticketing system, ensuring timely resolution and proper assignment of requests

• Ensuring preventive and reactive maintenance plans are in place and monitored for completion

• Ensure compliance with company policies for visitor access, security badges, and purchase order processes

 

Vendor Management

• Build and maintain strong relationships with vendors and service providers to ensure high-quality, reliable, and innovative service delivery

• Participate in vendor selection, onboarding, and transition processes; lead these initiatives when appropriate

• Monitor vendor performance, address service issues promptly, and drive improvements through QBRs

• Collaborate with internal stakeholders to identify opportunities for cost savings, enhanced service, and process optimization

• Ensure all vendor activities align with Equinix’s standards for safety, efficiency, and customer satisfaction

Customer Experience & Engagement

• Foster a welcoming and collaborative environment, cultivating positive experiences at all touchpoints

• Ensure consistent, high-quality service delivery to customers and visitors

• Support the planning, coordination, and promotion of CRE-led or supported events in partnership with employee groups and business functions

Qualifications

Required Skills

• Experience in customer service or hospitality

• Presentable and professional demeanor

• Strong interpersonal, verbal, and written communication skills

• Confidence and experience interacting with individuals at all levels

• Advanced proficiency in MS Office (Outlook, Excel, Word)

• Experience in project management and building operations

• Knowledge of building management systems, sustainability practices, and office support services

• Excellent multitasking and organizational skills

Preferred Skills

• Initiative-driven mindset with a focus on continuous improvement

• Ability to independently develop and manage resources and programs

• Familiarity with work order ticketing management systems

• French or Spanish as a second language (advantageous but not required)

• JHSC certification is an asset

Education

• Bachelor’s degree in Corporate Real Estate, Facilities, Hospitality, or Business Management, or equivalent work experience

• Minimum 5 years of experience in hospitality management, facilities management, or business operations within a corporate office environment

Desired Behaviors

• Maintain a positive, professional, and helpful demeanor - even under pressure

• Develop strong relationships with stakeholders, vendors, and team members throughout all areas of the business

• Demonstrate integrity, accountability, and a customer-centric attitude in all interactions

• Communicate clearly and effectively, fostering collaboration and trust within the team and with external partners

• Proactively seek opportunities to improve processes, enhance client satisfaction, and contribute to a welcoming workplace community

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 66,000 - 98,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.