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Job Summary

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support

Responsibilities
Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for small- and medium-size customers

• Collects complete and correct data upfront

• Validates data for accuracy

• Keeps systems up-to-date with customer information and legal documents

• Manages cases according to regional Case Management guidelines

• Oversees quote approval process

• Assists with New Customer set up

• Handles escalation between Sales Support and other internal groups

• Operates in the optimized case load range

• Works on small projects in addition to everyday role

Customer Engagement

• Follows up with customer on required documents and missing information

• Ensures Customer PO compliance

• Follows up on orders

• Assists with customer questions via email or phone

• Assists with gathering preliminary QBR info

Complex Deal Support

• Project manages single country, large, complex deals

• Manages all changes and keeps the quote and documents up to date

• Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity

• Handles Internal Service Tickets to resolve Credit and Billing issues

• Executes Data corrections in Siebel based on fall out report

• Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement

• Trains Sales reps on new tools, processes, and policies

• Delivers refresher trainings to address knowledge gaps

• Communicates process improvements and enhancements to Sales Team

Qualifications

• Proven years experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.