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Job Summary

The Order Fulfillment Specialist helps to drive revenue by taking responsibility for moving booked orders forward in the quote to cash process. Execution of these responsibilities results in fulfillment tasks being generated for downstream teams or order closure. The Order Fulfillment Senior Associate works independently on all transactional requests (including large and complex requests).

Responsibilities

• Entry and validation of product configuration details

• Configuration change requests (pre and post order submission)

• Initiation of order and order line cancellations

• Customer PO validation when supplied or required for order submission

• Facilitation and submission of new account billing details to the Finance team

• Ensures process compliance is maintained and reviewed frequently

• Establish guidelines and validation documentation with the ever changing processes to support the business’ needs

• Collaboration with cross functional stakeholders when questions or issues arise in the execution of transactional tasks

• Responsible for direct customer engagement related to missing configuration information/clarification of configuration information for all orders, including complex orders

• Analyze stuck or fallout orders to ensure that the orders progress internally on timely basis to ops for physical implementation

• Prioritizes own workload in order to complete transactional tasks within established SLOs

• Provides expertise and assistance to other team members

• Leverages expertise to make recommendations on process improvements, system enhancements and automation

• Participates in system UAT as needed

Data Validation

• Ensures that all requests are processed accurately as per the request

• Is required to investigate data issues related to specific transactions

Service Order Validation & Configuration

• Is recognized and respected as a senior member of the order management team

• Maintains the ability to work with no supervision

• Assures accuracy of sales engineering specifications as per CRD documentation

• Maintains the ability to work all OM configuration requests from their respective queue within established SLO's

• Contributes in secondary responsibilities outside of pure order management tasks

• Takes on large project work and support all external requests related to established process

• Maintains the highest performance as it relates to established KPI's and SLO's

• Shows the ability and drive to become a lead within the order management team

Qualifications

• 2 to 3 years experience preferred

• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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