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Job Summary

The Business Support Advisor provides commercial orchestration and enablement services to customers across all regions, enabling the execution and delivery of commercial contracts, ensuring that customer commitments are met in a timely and quality-driven manner while upholding company compliance. Commercial contracts directly supported by this team include novation and/or pricing agreements.

Responsibilities

• Handles sensitive contracting information with exceptional due diligence

• Gathers customer requirements and translates into standard analysis and work plan

• Utilizes diverse organizational tools, data, and assets to support operational activities

• Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels

• Engages with internal cross-functional/regional stakeholders on approvals and dependent activities

• Follows up signatory requirements, contract timely activation in systems and paperwork archiving

• May facilitate non-standard agreement language, redline and dialogue between EQIX and customers

• Obtains management or exception approvals by providing clear factual background

• Embraces changes due to audits, events or transformation needs; may support/conduct self-audits

• Assists in solving customer problems and analyses information using standard practices to make judgements and precedents

• Assists on process, systems, data or reporting analyses/initiatives; raises anomalies or ideas

• Assists on global programs/projects

• May perform other duties as required

Qualifications

• At least 3 years relevant professional experience

• Experience supporting quote-to-cash processes, and/or business operations

• Sound analytical and problem-solving skills and experience

• Excellent verbal, presentation and written communication skills and ability to interact effectively with internal stakeholders, at all seniority levels

• Ability to explain complex information simply and clearly

• Experience working cross-regions, with sales and other cross-functional departments

• Understand key business/customer drivers and at ease with corporate tools (e.g. CRM, ERP, BI)

• Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines

• Ability to work in a fast-paced environment and stay focused, diligent under pressure

• Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor

• Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience

• Excellent MS Office skills (Word, Excel, PowerPoint etc.)

• Experience (desirable) with projects, process optimization, data/metrics, and systems

• Experience (desirable) in High Tech, Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department

• Spanish fluency with a good command of English

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.