Job Summary: 

To assist supervisor to manage daily operations of the property including monitoring of property maintenance, cleaning and security; maintain good tenant relationship; supervise and liaise with service contractor to ensure quality services are provided. 

Responsibilities 

• Supervise & coordinate a team of janitors and property management staffs in delivering supportive services to internal teams and Customer 

• Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI 

• Monitoring vendor performance and resolving any vendor issue 

• Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities. Administers vendors providing standard office services (i.e., cleaning, pest control) and orders office supplies 

• May generate purchase requisitions and coordinate with vendors for delivery and invoicing 

• Assists in compilation of data for the budget and forecast process which includes quarterly forecast and annual budgets 

• Directs and/or sources inquiries to appropriate cross-functional teams 

• Engages field and other personnel when necessary to ensure problem resolution 

• Ability to discern Customer Satisfaction-related issues and escalate to management 

• Prepare various monthly and management reports and analysis 

• Tracks, follows up, and reports on customer inquiries and issues 

• Assists with special projects as assigned 

Requirements: 

• Certificate / Diploma or above, preferably in property/ facility management or other relevant disciplines  

• A member of relevant professional organizations preferable 

• Experience in Commercial Building will be definitely an advantage 

• At least 3 years' relevant experience in property/facility management of which 1 year must be at supervisory level 

• Strong leadership and interpersonal skill and be able to work under pressure 

• Excellent command of written and spoken English and Chinese 

• Familiar with DMC & BMO management 

• Good PC skills on PC skills including MS Word, Excel and Power Point etc