Job Summary

We are seeking a Manager for the APAC Data Reconciliation Team. This hybrid role combines team leadership with hands-on data reconciliation efforts and requires at least 5 hours of overlap with APAC business hours. To ensure alignment with the APAC region, the workday for this position will begin daily at 5:00 AM GMT. The role also requires in-office presence twice a week.

Responsibilities

Team Management

• Lead, mentor, and support the APAC Data Reconciliation Team

• Ensure compliance with established standards, processes, and best practices

• Plan team growth and manage resources effectively

Stakeholder Management

• Act as the main point of escalation for stakeholder issues

• Manage expectations across functions and ensure effective communication with stakeholders

• Proactively identify relevant stakeholders and foster collaboration

Project Management & Delivery

• Oversee and guide the team in executing projects on time, within budget, and to scope

• Develop project plans, charters, and risk assessments

• Apply methodologies such as Lean Six Sigma where appropriate

Reporting & Analytics

• Create dashboards and status reports highlighting project risks, issues, and progress

• Provide ad-hoc and periodic reporting as required

Process Improvement & Change Management

• Identify process gaps and implement solutions to enhance efficiency

• Update process documentation and oversee post-deployment monitoring and analysis

Testing & Requirements

• Oversee or conduct user acceptance testing and manage test case development

Risk & Resource Management

• Collaborate with Business Systems Analysts and developers to ensure solutions meet requirements

• Manage team resources and budgets, resolving any escalated issues

• Advise the team on risk management and control mechanisms

Qualifications

• Proven experience in team and people leadership

• Bachelor’s degree or equivalent experience in a related technical field preferred

• Proficiency in PowerPoint, Excel, Microsoft Suite, and SQL

• Strong knowledge of telecommunications and internet technologies

• Experience with enterprise systems (e.g., Siebel, CapLogix, SingleView, DART)

• Strong analytical, organizational, and time management skills

• Exceptional communication and presentation skills, including the ability to engage with executive leadership

• Ability to travel as needed