Data Center Operations Technician IV

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We’re looking for an experienced Data Center Technician to join our team and play a critical role in keeping our infrastructure running at peak performance. This role is hands-on, fast-paced, and requires strong technical skills across installations, troubleshooting, and customer support. If you’re someone who thrives in a data center environment and takes pride in delivering reliable service, this is the role for you.

Responsibilities

Work Order & Queue Management

• Review, prioritize, and complete advanced work orders, ensuring all requests are handled with accuracy and on time

• Manage expedited requests, escalating or redirecting as needed

• Maintain detailed records of activities and generate reports for both internal teams and customers

• Create and track purchase orders (POs) and purchase requests (PRs).

• Assign, manage, and track keys and locks (customer and internal)

Installations & Builds

• Perform skilled rack and stack installations of customer equipment

• Read and follow installation plans, executing complex builds that may include:

-Fiber trays, ladder racks, cabinets, and cable management systems

-Overhead cable trays and cage mesh installs

-Grounding of cabinets and racks

• Execute tape changes and backup updates

• Identify capacity concerns and raise them to leadership

• Perform quality checks and recommend process improvements

Cross-Connects

• Install, terminate, and test cross-connects across copper, fiber, and advanced circuit types (switched, multiplexed, etc.)

• Troubleshoot and certify layer 1–3 cross-connects

• Ensure all work meets quality and operational standards

Testing & Troubleshooting

• Conduct advanced troubleshooting on customer circuits and infrastructure

• Support escalated issues, identifying root causes and implementing solutions

• Perform layer 1–3 certification testing

Customer Support & Stakeholder Partnership

• Deliver a high level of service when working directly with customers on-site

• Support customer deployments, upgrades, and escalations with precision and professionalism

• Provide access control and escorting as needed

• Partner with internal teams (operations, engineering, vendors) on projects and escalations

Projects & Continuous Improvement

• Support advanced data center build-outs and custom customer projects

• Assist vendors and partners with large-scale infrastructure initiatives

• Conduct quality assurance checks on installations and deployments

• Provide feedback on drawings, installations, and customer-specific designs

Leadership & Development

• Follow standard operating procedures to ensure safety and consistency

• Coach and mentor junior technicians on best practices and safety

• Contribute to a culture of knowledge sharing and continuous improvement

Qualifications

• 4–6 years of hands-on data center experience (installations, cross-connects, troubleshooting, customer-facing work)

• Strong knowledge of rack and stack, structured cabling, and cross-connect installations

• Skilled in troubleshooting circuits (layer 1–3) and handling escalations

• Comfortable with physical aspects of the job (lifting, installing equipment, working overhead)

• Strong communication and documentation skills

• Customer-first mindset, with the ability to handle sensitive or escalated situations

• High school diploma or equivalent required; technical certifications a plus (CCNA, BICSI, Network+, etc.)

Why Join Us?

• Work in a fast-growing global data center environment.

• Gain exposure to cutting-edge infrastructure and technology.

• Be part of a skilled team where your expertise is valued and trusted.

• Opportunities for career growth and advancement into senior or specialized technical roles.

The targeted pay range for this position in the following location is / locations are:

United States - DC16 Washington DC : 58,000 - 88,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.