Job Summary

The Welcome Desk Host is a key member of the Corporate Real Estate (CRE) team, responsible for delivering an exceptional experience to all employees and visitors. As a representative of Equinix and the CRE organization, the host plays a vital role in fostering a welcoming, professional, and inclusive environment that reflects our company values. 

Key Behaviors 

• Maintain a professional, approachable, and customer-focused demeanor, adapting communication style to meet diverse needs 

• Greet others with warmth and openness, using friendly body language and a positive attitude 

• Present a neat and professional appearance aligned with smart/tech casual standards 

• Demonstrate enthusiasm and a service-oriented mindset 

• Communicate clearly and effectively with individuals at all levels 

Core Responsibilities 

Welcome Desk Operations 

• Serve as the first point of contact at the office, creating a positive and inclusive first impression 

• Welcome employees, visitors, and CRE customers, engaging in friendly and respectful conversation 

• Anticipate and respond to guest needs, aiming to exceed expectations 

• Provide information about the building, including wayfinding, policies, and etiquette 

• Coordinate visitor check-ins and security procedures using the Envoy system 

• Notify employee hosts of guest arrivals and manage security badge distribution 

• Monitor and report potential security concerns to the CRE metro lead, building security, or risk management team 

• Maintain a tidy and organized lobby area, ensuring prompt removal of clutter or broken items 

• Support new employee onboarding by sharing essential resources and ensuring smooth transitions 

Events & Engagement 

• Help build a collaborative and welcoming community through inclusive events 

• Contribute to a positive atmosphere with engaging front desk activities 

• Assist in planning, promoting, and supporting CRE-led or supported events 

• Coordinate meeting room logistics, including equipment, supplies, and catering for All Hands events 

• Partner with internal teams (e.g., We Are Equinix, Employee Connection Network) to support diverse and inclusive programming 

• Create memorable moments for visitors and employees through thoughtful gestures 

Office Communications 

• Develop engaging and informative communications for office events and updates using Outlook, Viva Engage, and Office Raven 

• Ensure timely and professional messaging to internal and external stakeholders 

• Act as a liaison between employees and departments, helping resolve workplace-related inquiries 

Building Operations 

• Receive and manage deliveries, mail, and shipping needs 

• Provide guidance to vendors, service providers, and CRE staff to ensure smooth coordination 

• Support the office ticketing system by assigning or rerouting tickets appropriately, ensuring resolution without dead ends 

• Assist employees with business card ordering and other administrative needs 

• Uphold Equinix’s core values while contributing to our mission of delighting customers 

Business Continuity & Compliance 

• May serve as a member of the local safety committee 

• Maintain knowledge of fire, safety, security, and emergency procedures as outlined in the CRE Playbook 

Required Skills 

• Experience in customer service, hospitality, or a similar client-facing role 

• Strong interpersonal and communication skills 

• Professional and presentable demeanour 

• Fluency in written and spoken English 

• Proficiency in Microsoft Office (Outlook, Excel, Word) 

• Ability to write clear, grammatically correct employee-facing communications 

• Confidence in interacting with individuals across all organizational levels 

• General office administration skills 

• English & Polish language proficiency

Preferred Skills 

• Genuine enthusiasm and creativity 

• Proactive and improvement-oriented mindset 

• Ability to balance efficiency with empathy and diplomacy 

• Familiarity with facilities management and office support services 

• Experience managing programs or resources independently 

• Understanding of business planning and budgeting 

• Knowledge of work order ticketing systems 

Education & Experience 

• Bachelor’s degree in hospitality management or a related field, or equivalent experience (e.g., 5+ years in a customer-facing role)